Customer Account Manager

Job Overview Titan Transfer Logistics is seeking a highly motivated Customer Account Manager to support the day-to-day operations of our growing Birmingham team. Experience is welcome but not required. We offer competitive compensation plans designed for individuals at all experience levels, paid weekly. In this role, you will support daily logistics operations while assisting with carrier sales and customer service, working directly alongside freight brokers who manage established customer relationships. Success in this position requires strong communication skills, attention to detail, excellent multitasking abilities, and a strong sense of urgency. We are looking for someone who embraces challenges, adapts quickly to changing priorities, solves problems proactively, and works effectively in a team-oriented environment. If you enjoy a fast-paced atmosphere where no two days are the same, this could be the right opportunity for you. This position offers an opportunity to develop your logistics knowledge, gain hands-on industry experience, and build a long-term career with an established company. As you grow, there may be opportunities to transition into customer sales, advance within operations, and take on additional responsibilities. Join a collaborative, results-driven team that values hard work, problem-solving, and professional development as we continue to grow our Birmingham operation. Responsibilities Processing and managing customer orders accurately and urgently Collaborating with Titan Transfer Logistics team members on a daily basis Communicating and strengthening relationships with Carriers on a daily basis Organizing Carrier paperwork to ensure compliance with internal requirements and transportation regulations Planning and scheduling with all parties involved to ensure on-time pickup and delivery Preparing detailed shipping documentation Ability to adapt to changes in scheduling and communication with all parties Implement solutions to issues as they arise with urgency Tracking and tracing shipments from origin to destination Timely communication of issues and updates with all parties involved Positive attitude and ability to work with a team Maintain a sense of urgency and complete tasks in a timely manner Qualifications 1+ years of experience in logistics, supply chain, transportation or customer service (preferred) If no logistics experience, willingness and ability to quickly learn the Logistics industry Proficient in Microsoft Office programs and logistics software, computer skills Strong communication skills via phone, email, and in-person Excellent organizational skills with the ability to manage multiple priorities effectively while maintaining attention to detail. Heightened attention to detail and ability to solve problems Demonstrated ability in data collection, retrieval and organization Benefits Competitive pay (Paid Weekly) 401(k) with company match Health, dental, and vision insurance Endless growth potential within the company Monthly Incentive & Bonus Opportunity Titan Transfer Logistics has been in business for over 21 years. We proudly serve the transportation industry every day by providing our customers with logistical solutions and providing drivers with fair rates on shipments all over the United States to keep them moving. Titan Transfer Logistics has a well-experienced team of logistics professionals that are always ready to help by providing you with the tools and resources you need to build a successful career in logistics. Work Location: In person Pay: From $40,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Life insurance On-the-job training Paid time off Paid training Vision insurance Experience: Transportation management: 1 year (Preferred) Operations management: 1 year (Preferred) Location: Birmingham, AL 35212 (Required) Ability to Commute: Birmingham, AL 35212 (Required) Work Location: In person

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