CT Customs Office Manager/Sales

Job Title: Office Manager – Truck Accessories & Custom Automotive Shop Position Overview Carpet Tech is seeking a highly organized, energetic, and dependable Office Manager to keep our fast-paced truck accessories shop running smoothly. As the first point of contact for our customers and the administrative backbone of our business, you will play a critical role in bridging the gap between customer requests, parts ordering, and our installation team. If you thrive in a dynamic environment, love custom vehicles, and pride yourself on exceptional multitasking, we want to hear from you. Key Responsibilities Customer Concierge: Answer incoming phone calls, respond promptly to emails, and enthusiastically greet and assist walk-in customers. Workflow Coordination: Schedule installation appointments and act as the primary liaison between customers and the shop installation team to keep projects on deadline. Parts & Inventory Management: Source and order truck parts/accessories, track incoming shipments, communicate with parts vendors, and maintain accurate inventory records. Financial & Administrative Support: Manage daily shop operations including generating customer invoices, processing payments, and updating records using shop management software. Record Keeping: Maintain immaculate paperwork, build customer profiles, and ensure compliance with shop documentation standards. Qualifications Experience: Previous experience in office management, administrative roles, or acting as an automotive service advisor is highly preferred. Organization: Elite attention to detail with a proven ability to manage schedules, track physical inventory shipments, and minimize errors. Communication: Exceptional verbal and written communication skills with a natural knack for customer service. Pace: The ability to multitask effectively and maintain a calm, professional demeanor in a high-energy environment. Mindset: A reliable, self-motivated individual who is a team player and takes absolute ownership of their workspace. Preferred Skills (Not Required, but a Big Plus) Background or personal interest in the automotive aftermarket, off-road, or truck accessory industry. Familiarity with specialized shop management or invoicing software (e.g., Shopmonkey, QuickBooks, or similar systems). Basic working knowledge of truck components, suspension lift kits, bed covers, or custom accessories. Ability to occasionally lift or move parts boxes up to 30 lbs if vendor deliveries arrive. What We Offer Compensation: $40,000(Competitive pay based on experience). Job Type: Full-time, stable daytime hours. Environment: A supportive, team-oriented workspace surrounded by custom truck builds. Growth: Opportunity for career advancement and performance bonuses as our busy shop continues to expand. Full Benefits Package

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