CSR/Dispatcher - Septic & Sewer Services

Benefits Stable, year-round employment Supportive, family-oriented team environment Opportunity for growth and advancement Employee discount Local company with strong community relationships About the Role We are a locally owned septic service and excavation company seeking a highly organized Customer Service Representative / Dispatcher to serve as the communication hub between our customers, field technicians, and office team. This position combines customer service, scheduling, dispatching, route management, billing support, and general office administration. The ideal candidate thrives in a fast-paced environment, enjoys solving problems, and can confidently manage multiple priorities while delivering outstanding customer service. Responsibilities Answer inbound customer calls and respond to service inquiries Schedule septic pumping, maintenance, inspections, and repair appointments Coordinate daily routes and schedules for field technicians Monitor job progress and communicate schedule updates, delays, and customer requests to technicians Utilize dispatching and scheduling software to maximize route efficiency and technician productivity Assist customers with septic maintenance questions, service options, and maintenance agreements Enter customer information, work orders, service records, and technician notes accurately Process payments, collect deposits, and assist with billing functions Maintain customer files, service agreements, and service histories Coordinate communication between customers, technicians, dispatch, and management Ensure service tickets, disposal logs, and required documentation are completed accurately Assist with general office administration and other duties as assigned Requirements 1–5 years of customer service, dispatching, scheduling, administrative support, call center, or office management experience Strong communication and customer service skills Ability to manage multiple tasks and priorities in a fast-paced environment Strong organizational and problem-solving abilities Proficiency with Microsoft Office and general computer software Willing and able to learn dispatching, scheduling, and customer management platforms Reliable transportation and dependable attendance Ability to remain calm, professional, and adaptable when schedules change due to customer needs, traffic, weather, or emergencies This position is ideal for someone who enjoys helping customers, coordinating schedules, solving problems, and being an essential part of a team-oriented operation. Preferred Qualifications Experience in the septic, plumbing, excavation, construction, trucking, logistics, or field service industries Experience using dispatch software such as FieldPulse or similar scheduling platforms Familiarity with Western Washington service areas, including King, Pierce, Thurston, and Kitsap Counties Knowledge of septic systems or willingness to learn Experience with billing, invoicing, customer accounts, and service agreements Bilingual (Spanish/English) What Makes Someone Successful in This Role Strong attention to detail Excellent phone and communication skills Ability to think critically and solve problems independently Positive attitude and professional demeanor Strong sense of urgency and follow-through Ability to adapt quickly when schedules or priorities change Commitment to providing exceptional customer service How to Apply Apply with your resume and a brief summary of your lead customer service, dispatching, scheduling, administrative or office manager experience. Please include: Years of customer service experience Years of lead or office management experience (if applicable) Years of dispatching or scheduling experience (if applicable) Software platforms you have used Any experience in septic, plumbing, excavation, construction, trucking, logistics, or field service industries Keywords: Customer Service Representative, Dispatcher, Service Coordinator, Scheduling Coordinator, Dispatch Coordinator, …

View the full posting and apply