CSR / Dispatcher - HVAC

Job Description Great Customer Service. Strong Communication. A Willingness to Grow. Team Enoch is looking for a friendly, organized, and motivated Customer Service Representative (CSR) to join our HVAC Department! This is a fast-paced, high-volume customer service position where you'll be one of the first points of contact for our customers. We're looking for someone who can confidently handle incoming calls, provide exceptional customer service, manage multiple tasks, and help keep our daily operations running smoothly. HVAC experience is a plus, but not required. We're more interested in finding someone with a great attitude, strong communication skills, and a genuine desire to learn, grow, and take on additional responsibilities. What You'll Do ● Handle a high volume of incoming customer calls while maintaining a friendly, professional, and helpful attitude. ● Assist customers with scheduling HVAC service appointments, answering questions, addressing concerns, and providing service information. ● Accurately enter and update customer information, appointments, and service details across multiple computer systems. ● Assist with scheduling, dispatch coordination, and communication between customers and HVAC technicians. ● Manage multiple tasks, prioritize responsibilities, and maintain strong organization in a fast-paced environment. ● Follow up with customers as needed and help ensure a positive experience from the initial call through service completion. What We're Looking For ● Strong customer service skills with a friendly, confident, and professional phone presence. ● Experience handling high-volume calls, preferably in a call center, customer service, or scheduling environment. ● Excellent organization, multitasking, and time-management skills. ● Comfortable navigating multiple computer programs while speaking with customers. ● A positive, team-oriented attitude with strong attention to detail. ● Eager to learn and grow — someone who takes initiative, welcomes feedback, and is excited to develop new skills and take on more responsibilities. Preferred Qualifications ● Previous customer service, call center, or high-volume phone experience. ● Experience scheduling appointments or coordinating field technicians. ● HVAC or residential home-services industry experience. ● Experience using scheduling, dispatching, or customer management software. Why Team Enoch? At Team Enoch, we believe in developing our employees and creating opportunities for growth. We're looking for someone who wants more than just a job — someone who wants to become a valuable part of our HVAC team, continue learning, and build a long-term career. If you're a people person who thrives in a fast-paced environment, takes pride in delivering exceptional customer service, and is excited to learn and grow, we'd love to hear from you! Pay: $16.00 - $22.00 per hour Benefits: Health insurance Paid time off Application Question(s): In your previous customer service roles, approximately how many incoming calls did you handle per day? What types of calls were you responsible for? Tell us about a time you took initiative to solve a customer issue, improve a process, or take on responsibilities beyond your regular duties. What did you do? Ability to Commute: Fort Worth, TX 76120 (Required) Work Location: In person

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