CSR - Carrier Sales Representative

Position Summary: We are seeking a motivated, detail-oriented, and dependable Carrier Sales Representative (CSR) to join our transportation brokerage team. This position plays an important role in coordinating freight movements by working directly with motor carriers, dispatchers, truck drivers, shippers, receivers, and customers. The primary responsibility of this position is to secure motor carriers to transport available freight, build and maintain strong carrier relationships, and coordinate the successful dispatch of trucks to scheduled pickup locations. The ideal candidate is an excellent communicator, comfortable working in a fast-paced environment, confident handling multiple phone calls throughout the day, and capable of keeping accurate and detailed records of all communications and transactions. Key Responsibilities: Sell available freight loads to motor carriers and secure transportation capacity. Develop, establish, and maintain professional relationships with motor carriers, dispatchers, truck drivers, shippers, receivers, and customers. Make outbound calls to identify available trucks and negotiate freight rates with motor carriers. Receive inbound calls and respond professionally to carrier, driver, and customer inquiries. Dispatch trucks to assigned pickup locations and communicate load details, pickup times, delivery requirements, and other important information. Maintain consistent communication with carriers and drivers to ensure shipments are moving according to schedule. Document detailed notes regarding phone conversations, rate negotiations, load information, scheduling, and any issues that arise. Communicate important shipment updates, delays, and changes to the appropriate parties. Maintain accurate and organized records within the company's transportation management system (TMS). Learn and understand industry terminology, transportation procedures, and operational expectations. Understand and accurately communicate time zones, state abbreviations, pickup and delivery locations, and scheduling requirements. Become familiar with different truck and trailer types, equipment requirements, and freight transportation terminology. Multitask effectively while managing multiple loads, phone calls, and customer and carrier relationships. Provide professional, courteous, and timely customer service in every interaction. Required skills: Excellent verbal and written communication skills. Comfortable making and receiving a high volume of telephone calls throughout the workday. Strong relationship-building and interpersonal skills. Excellent listening skills and the ability to take accurate, detailed notes. Strong organizational skills and attention to detail. Ability to multitask, prioritize responsibilities, and work efficiently in a fast-paced environment. Dependable, self-motivated, and willing to take initiative. Professional and confident communication skills when working with customers, carriers, dispatchers, and drivers. Basic computer skills and the ability to learn transportation software and company systems. Willingness and ability to learn industry-specific terminology, truck and trailer types, state abbreviations, and U.S. time zones. Preferred skills: Previous experience in transportation, logistics, freight brokerage, dispatching, carrier sales, or customer service. Familiarity with motor carriers, trucking operations, and freight transportation. Experience with transportation management systems (TMS), load boards, or other logistics software. Previous experience in a sales-oriented or phone-intensive position. Pay: From $20.00 per hour Benefits: 401(k) Paid time off Work Location: In person

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