Cross-Border Account Coordinator

About eShipping eShipping is a logistics and transportation management company headquartered in Kansas City, MO. We strive to provide best-in-class service to our customers through comprehensive logistics solutions that span domestic and international transportation management, warehousing, distribution, technology, business intelligence and financial services. At our core, we are a people-development company and operate under a service-oriented mission and set of core values that inspire every business decision and every daily interaction. If you're interested in joining this special team or learning more about our growing company visit https://eshipping.biz/. Position Summary The Cross-Border Account Coordinator for Mexico freight operations plays a critical role in managing and optimizing cross-border logistics processes. This role ensures coordination of freight shipments between the U.S. and Mexico, delivering exceptional service to our customers while building strong relationships with carriers. Essential Duties and Responsibilities Duties include but are not limited to the following: Coordinate the booking of shipments to and from Mexico via truck. Arrange pick-ups and deliveries with authorized carriers and agents. Negotiate and secure costs with LTL and Truckload carriers to secure optimal rates and space for shipments. Generate spot quotes in the operating system following recommended guidelines. Prepare and file export clearance (EEI) documentation as required for U.S. shipments to Mexico. Arrange pick-ups and deliveries with authorized carriers and agents. Prepare, handle, and process U.S./Mexico cross-border documentation, including bills of lading, commercial invoices, packing lists, certificates of origin, Carta Porte, DODA, and Complimento Carta Porte, among others. Serve as a liaison with customs brokers and agents to ensure smooth shipment flow. Drive communication with customs customers, carriers, Mexican vendors, brokers, and team members. Maintain compliance with all applicable government regulations, customer requirements, and internal policies. Generate and issue accurate, timely customer invoices. Other administrative duties, as assigned. Specific Department Responsibilities Maintain knowledge and awareness of applicable cross-border LTL and truckload import and US export laws and regulations Monitor shipment performance metrics, identifying trends and implementing process improvements to enhance efficiency and reduce costs. Participate in cross-functional initiatives to optimize the company’s Cross-Border logistics strategy Generate and issue accurate, timely customer invoices. Provide insights and feedback to leadership on market trends, customer needs, and operational challenges. Minimum Education and Experience High school diploma or equivalent Industry experience preferred but not necessary Bilingual in English and Spanish preferred, but not required Required Skills and Abilities To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Ability to work independently while balancing appropriate collaboration with leadership oversight Ability to effectively interact with other employees of the organization Excellent customer service, time management, and prioritization skills Excellent oral and written communication skills in person and via phone Ability to understand, interpret, and explain complex and abstract Solutions issues and respond appropriately Able to utilize sound, independent judgment and make responsible decisions and recommendations Excellent follow-through and detail orientation Able to effectively utilize computer programs including Word and Excel and agency management system Physical Demands and Work Environment The ph…

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