Critical Care Dispatcher

CRITICAL CARE DISPATCHER Schedule: Position Type: Full-Time, Alternating Shift Structure Week A: 3 Days On (12-Hour Shifts) / 4 Days Off Week B: 4 Days On (12-Hour Shifts) / 3 Days Off THE HUDDLE: WHY THIS ROLE MATTERS Every second on the clock matters. In this role, you are not just a dispatcher; you are the “Quarterback” of a high-stakes, life-saving logistical operation. Your "ball" is a shipment of time-sensitive blood platelets. Your "end zone" is a hospital bed where a patient is waiting for a critical transfusion. Platelets have a notoriously short shelf life and are in constant demand. If a delivery stalls, a life is directly on the line. We need a tactical leader who commands the radio, reads the field, anticipates obstacles before they happen, and takes 100% ownership of every outcome. YOUR GAME PLAN (RESPONSIBILITIES) Call the Play s: Independently orchestrate, route, and dispatch a network of independent contractor (IC) drivers to secure and deliver critical platelet shipments. “ Scan the Field ” (Precision Tracking): Maintain absolute, relentless visibility on every single active delivery. You must pay intense attention to every mile, checkpoint, and minute on the clock. “ Call an Audible ” (Advanced Problem Solving): When traffic jams, vehicle breakdowns, or hospital access issues threaten the play, you don't panic. You instantly diagnose the problem, evaluate your options, and execute a flawless backup plan to get the delivery back on track. Lead with Heart : Balance your tactical mindset with profound compassion. You understand that behind every order number is a human being—a father, a child, a mother—waiting for a transfusion. Your communication with drivers and medical staff must reflect that weight. Extreme Ownership : You hold the whistle. You take full, unconditional responsibility for every single outcome on your shift. No excuses, no finger-pointing—just results. THE QUARTERBACK PROFILE (REQUIREMENTS) The Mindset : You thrive under pressure, possess an elite spatial/logistical IQ, and possess a natural instinct to lead and protect the mission. Problem-Solving Prowess : Proven ability to make split-second, critical decisions with limited information and zero supervision. Obsessive Detail-Orientation : A track record of monitoring complex, moving parts where a single missed detail can cause a failure. Empathetic Command: Strong communication skills that combine an assertive, calm authority with deep empathy for the patients we serve. Endurance : Ability to maintain peak mental sharpness and focus throughout a demanding 12-hour shift. THE PERKS & SCHEDULE Elite Work-Life Balance: Our unique alternating schedule gives you built-in mini-vacations every single week: Week 1: Work 3 days (36 hours), enjoy 4 consecutive days off Week 2: Work 4 days (48 hours), enjoy 3 consecutive days off. Purpose-Driven Mission: No corporate fluff. Every shift you work directly impacts whether someone's loved one makes it home. Visit our Website at onway.com Pay: $23.00 - $25.00 per hour Expected hours: 36.0 – 48.0 per week Benefits: Dental insurance Health insurance Paid time off Referral program Vision insurance Application Question(s): Tell us what resonates with you from this job description. Ability to Commute: Roseville, MI 48066 (Required) Work Location: In person

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