Crisis Services Clinician - Dispatch Pod (Day Shift)
Crisis ClinicDescription: Position Title: Crisis Services Clinician Reports to: Clinical Supervisor Type: Full-Time Location: Seattle, WA, In-person role Schedule: Friday - Tuesday, 8:00 AM to 4:00 PM Pacific Time. Pay rate: $37.24/hr. Union Representation: Represented by OPEIU Program Summary: Crisis Connections provides a variety of telephone-based support services that are free and easily accessible to anyone in our community experiencing crisis. Our service area includes King County and WA State. Our passion is to foster resilience and wellbeing for all by connecting people to accessible and compassionate support. Position Summary: As a Crisis Services Clinician, you will be a qualified Mental Health Professional who works within three service areas, including Crisis Services, Dispatch Services and Professional Services. The Crisis Services Clinician is trained to provide risk assessment oversight, clinical decision making and support Crisis Support Specialists (CSS) and Crisis Intervention Specialists (CIS) through consultation and coaching during live calls on the Regional Crisis Lines. Clinicians take lead in developing crisis intervention plans and coordinate with CSS and CIS to provide callers with emotional support, assess for safety, make referrals to higher levels of care if needed and provide information & referrals to essential community resources. The goal is to stabilize the individual thereby reducing the likelihood of future crises and minimize law enforcement and Emergency Room involvement when possible. Clinical expertise is executed in the areas of crisis intervention, de-escalation, assessment of behavioral health and suicide risk, and determining appropriate levels of care. Responsibilities include overseeing all activities within the phone room, monitoring the delivery of services via phone, quality assurance, clinical decision making, and debriefing challenging calls and working collaboratively with fellow clinical staff and paraprofessionals during each shift. The Crisis Services Clinician will ensure that callers receive appropriate emotional support, safety assessment, and referrals to the appropriate level of care. Job Duties and Responsibilities: Crisis Line Services Responsible for the direct oversight, monitoring and coaching of CSS and CIS working during scheduled shifts. Responsible for supporting CSS and CIS in assessing behavioral health and suicide risk, de-escalate crisis situations, and offer safety planning to callers in distress; ensuring that best available clinical intervention practices and community resources are implemented. Ensures completion of appropriate screening and linkage to Next Day Appointments, Mobile Response and Stabilization Services, Mobile Crisis Teams, Geriatric Regional Assessment Team, Designated Crisis Responders, and/or other outreach services available for the caller’s area or region. Supports CSS and CIS with ongoing and immediate feedback. Ensure that all agency policies and procedures are followed. Assists CSS and CIS in identification of callers who are known to the agency and may have case plans on file. Ensure that all calls are documented accurately and completely using the assigned electronic health record. Utilizes trauma-informed, non-judgmental communication techniques to de-escalate high-stress contacts and implement recovery-oriented services. Contributes to a team atmosphere that is professional, congenial, and respectful. Follow the Crisis Connections mission: To foster resilience and well-being for all by connecting people to accessible and compassionate support. Dispatch Services Conduct assessments on calls to the King County Crisis and Commitment public line, evaluating the risk of harm and implementing optimal clinical intervention practices. Provide compassionate emotional support to callers while remaining vigilant regarding crisis and suicide intervention strategies. Utilize the King County Client Lookup System (CLS) to identify callers who may…