Crisis Line and Dispatch Specialist

Description: Position Title: Crisis Line & Dispatch Specialist Program/Location: Central Coast Hotline and Mobile Crisis Team/ San Luis Obispo Position Summary: The Crisis Line & Dispatch Specialist provides 24/7 telephone and text-based crisis support, triage, de-escalation, resource linkage, and dispatch coordination for callers and referring partners throughout San Luis Obispo County. Specialists are cross-trained to perform both Central Coast Hotline and Behavioral Health Crisis Dispatch Center functions, including assessing response needs, reviewing SmartCare EHR system and other designated dispatch tools to identify existing services, determine the appropriate response pathway, and coordinate dispatch to the appropriate team, dispatching Crisis Response Teams, coordinating psychiatric placement and transportation, and completing required documentation. This position uses a trauma-informed, client-centered approach and maintains clear communication among callers, field teams, hospitals, law enforcement, behavioral health programs, transportation providers, and other community partners. The staff will uphold and promote the philosophy of TMHA in all duties performed. Hours/ Salary Employee Perks: Full-time, non-exempt position. 40 hours per week. Anticipated hiring range is $26.00-$27.00. Includes a generous individual benefits package that includes health, dental, vision, life, 403b retirement (with up to a 5% employer match) paid vacation/holiday time, paid sick time and a variety of helpful employee perks as well. (*Full Salary Schedule $26.00-$29.00 per hour). Employee Perks: A few of our helpful employee benefits include membership discounts to various local fitness centers. We offer years of service gift cards to businesses of your choice. We offer gift cards for walking, biking, or carpooling to work as well as 20% discount for shopping at our Growing Grounds Downtown Store/Nursey/ Farm. We host two employee appreciation events for employees and their families yearly. We practice Trauma Informed Care Principles, Guidelines for Collaborative Conversations, and encourage the use of pronouns. We mindfully promote equality, respect and diversity of race, gender, sexual orientation, religion, ethnicity, national origin, and all the fascinating characteristics that make us different! TMHA is also a pet friendly workplace (upon approval)! Organization Description: Transitions – Mental Health Association is a leading non-profit agency committed to providing comprehensive mental health services and support to individuals and families by inspiring hope, growth, recovery and wellness in our communities. TMHA has decades of experience with teams of compassionate staff. TMHA is a driving force in improving mental health and wellness in our communities and a supportive and inclusive work environment that values diversity and individual contributions Mission Statement: Transitions Mental Health Association is a nonprofit organization dedicated to eliminating stigma and promoting recovery and wellness for people with mental illness through work, housing, community and family support services. Responsibilities and Duties: 1. Complete required Central Coast Hotline, crisis dispatch, and program-specific training, including Medi-Cal Crisis Training and Technical Assistance Center (M-TAC) training. Attend required training and meetings as assigned by Program Manager. 2. Answer crisis calls and texts from the public and referring partners, including Behavioral Health, hospitals, law enforcement, schools, TMHA programs, and other community providers. Provide emotional support, active listening, de-escalation, crisis assessment/triage, problem-solving, and resource referrals using a trauma-informed and person-centered approach. 3. Determine the appropriate response based on program protocols and available information. Review SmartCare and other approved systems to identify existing services and coordinate or dispatch the appropriate…

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