Courier Lead - DHL

Description: Courier Operations Lead We are seeking a dedicated and detail-oriented Courier Operations Lead to oversee daily courier activities, ensuring efficient and accurate delivery operations. This role offers an exciting opportunity to lead a team, manage logistics, and maintain high standards of service within a dynamic environment. If you are organized, proactive, and enjoy problem-solving, we encourage you to apply. Key Responsibilities : Prepare the daily Integrated Package Tracking (IPT) using Fareye platform. Set up and manage smart labels for shipments. Oversee driver scanners and manage LDAP access for drivers. Conduct daily vehicle audits by scanning all packages on assigned routes after sorting is complete. Sign into Samsara platform and monitor vehicle cameras periodically throughout the day for driver safety and compliance. Assist in maintaining the oil log and vehicle maintenance schedules. Respond to emails and address fielded complaints promptly and professionally. Ensure drivers depart from the dock in a timely manner to meet delivery schedules. Perform minimal forklift driving as required. (Certification will be provided) Learn and troubleshoot delivery and pickup issues, providing solutions to drivers. Research and resolve any delivery or pickup-related problems efficiently. Monitor debrief reports for pickup cutoff times and coordinate directly with dispatch to resolve discrepancies Skills and Qualifications: Proven experience in logistics, courier operations, or related field. Strong organizational and time management skills. Excellent communication skills, both written and verbal. Ability to troubleshoot and resolve operational issues quickly. Familiarity with Fareye, Samsara, and LDAP systems. is preferred Basic vehicle maintenance knowledge and ability to perform vehicle audits Ability to work independently and as part of a team Attention to detail and a proactive approach to problem-solving Flexibility to adapt to changing priorities and schedules Join our team and be part of a company that values efficiency, safety, and continuous improvement. We offer a collaborative work environment, opportunities for growth, and comprehensive benefits to support your professional development. Hours of Operation: Monday, Wednesday, Thursday and Friday: 6:00am to 3:00am Tuesdays: 5:30am to 2:30pm. Weekends: Off. Benefits: Medical Vision Dental Sick and Vacation time Paid training Requirements: At least 2 years of experience in logistics management. Strong leadership and management skills. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Proficiency in logistics software and Microsoft Office. Knowledge of local, state, and federal regulations related to logistics operations. DOT. Traffic Laws. Ability to analyze data and make informed decisions. Strong problem-solving skills.

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