Courier Dispatcher | Full-Time, On-Site - Pennsylvania
Rapid MedicalCourier Dispatcher | Logistics & Client Services
Full-Time | In-Office (On-Site Required) | King of Prussia, PA, 19406
This is a full-time, in-office position. Candidates must be able to work on-site at our facility for every scheduled shift - this role is not eligible for remote or hybrid work.
Days: Fri- Mon
Days off: Tue-Thur
Start Time: 6:30 AM
End Time: 5:30 PM
Start location: King of
...
Prussia, PA 19406
About Rapid Medical
Rapid Medical is a tech-forward logistics partner for labs, clinics, and health systems - operating across 28 states and managing thousands of daily stops that keep healthcare running. We're building out a dedicated dispatch team at our King of Prussia, PA office to support operations from day one.
The Role
As a Dispatcher, you're the person clients call when something's time-sensitive, the person drivers rely on when the unexpected happens, and the one keeping deliveries moving on schedule.
You'll manage real-time dispatch for a fleet of W2 drivers delivering to residential addresses - assigning routes, monitoring performance, solving problems as they come up, and keeping drivers and clients aligned throughout the day.
This is a hands-on role, not a desk job. During loading and load-out you'll be in the yard with the team, lifting up to 50 lbs, helping load, and making sure every driver gets out on time.
What You'll Own
Dispatch & Route Coordination
• Assign and adjust routes in real time to keep pace with high daily delivery volume
• Monitor real-time conditions - including traffic, weather, and capacity - and make adjustments as needed to maintain service levels
• Coordinate driver assignments, manage available capacity, and ensure the right resources are positioned to support daily operations
• Track performance against delivery windows and service-level targets, and escalate risk early
Client & Driver Support
• Serve as a point of contact for the client account - fielding scheduling requests, answering questions, and handling escalations with professionalism and urgency
• Support drivers via our mobile platform, serving as a calm, reliable resource in high-pressure moments
• Identify and flag service issues before they become problems - you anticipate, not just react
Operational Problem Solving
• Own incident response: missed pickups, vehicle issues, time-sensitive reroutes - you find a path forward quickly
• Document issues, resolution steps, and patterns to help us continuously improve operations
Compliance & Quality
• Audit driver documentation - chain-of-custody, temperature logs - and escalate non-compliance issues immediately
• Uphold the operational standards our clients trust us to maintain
Who We're Looking For
We're specifically looking for people who've dispatched in a high-volume, time-sensitive delivery environment before - you know what it feels like when the board is full and the clock is moving, and you thrive there anyway.
• 2+ years of dispatch or route coordination experience in transportation, courier, or last-mile delivery logistics - experience dispatching for Amazon DSP, UPS, FedEx, or a similar high-volume delivery operation is a strong plus
• Must be at least 21 years old
• Must hold a non-provisional, unrestricted driver's license
• Must be authorized to work in the United States
• Must successfully pass a Drug Screening
• Must have a satisfactory motor vehicle report (multiple violations can disqualify you from the position)
• Must have good English speaking, reading, writing / communication skills
• Comfortable with high volume - you've managed a large number of routes, drivers, or stops at once and know how to keep things moving without losing accuracy
• Calm and composed under pressure - fast-moving operations with real stakes don't rattle you; they energize you
• Skilled multitasker - you juggle client calls, driver check-ins, and dispatch adjustments simultaneously without losing your footing
• Professional communicator, written and verbal - you adapt your tone fr