Country Manager Customs Operations Belgium
MaerskExperteer Overview
In this role you lead Maersk’s Customs Delivery in Belgium, driving safe, compliant, and high-quality customs clearances across multiple sites. You will coach Team Leaders and frontline staff, fostering accountability and continuous improvement while supporting major transformation initiatives. You’ll balance strategic thinking with hands-on leadership to deliver service excelle
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nce, cost discipline, and strong stakeholder partnerships. This is a chance to shape operating models, deploy global platforms, and advance customer experience in a fast-paced logistics environment.
Compensation / Benefits
• Lead day-to-day customs operations in Belgium and ensure seamless customs clearances
• Drive safe, compliant, and efficient processes while upholding high operational standards
• Meet and exceed turnaround time, quality, and accuracy targets
• Ensure full regulatory compliance, documentation, and record retention
• Oversee audits, address non-conformities, implement corrective actions
• Lead and develop Team Leaders and frontline staff, promoting accountability and collaboration
• Foster a high-performance culture with clear objectives and performance management
• Support global technology platform implementations and standardized operating models
• Drive SOP adoption and continuous improvement for compliance, productivity, and customer service
• Partner with Area and Global stakeholders on transformation, standardization, and capability-building
• Own cost-to-serve and manage costs while maintaining service excellence
• Monitor regulatory changes and customer needs to adapt strategies for growth and competitiveness
Tasks
• Proven experience in customs operations or managing complex customer service and operations
• Experience leading multi-site teams and driving high performance
• Strong commercial acumen with P&L accountability and KPI delivery
• Exceptional stakeholder management with authorities, customers, and logistics partners
• Experience leading transformation initiatives and embedding new ways of working
• People-first leadership that builds trust and engagement
• Ability to thrive in complex, fast-paced, ambiguous environments
• Hands-on, visible leadership focused on frontline operational excellence
Key requirements
• competitive benefits
• talent development initiatives