Counter/Warehouse Associate

The Counter /Warehouse Associate is responsible for delivering outstanding customer service in a fast-paced automotive and specialty coatings environment. This role focuses on counter sales, assisting walk-in and phone customers, processing orders, paint mixing, and supporting daily store operations. In addition, the position supports warehouse responsibilities including inventory handling, order staging, shipping/receiving, and maintaining a clean, organized, and safe work environment. The ideal candidate is customer-focused, organized, dependable, and comfortable working with paint products, coatings equipment, and warehouse materials.

Counter Sales & Customer Service

• Provide exceptional customer service to walk-in, phone, and preferred end-user customers
• Process customer orders, answer product inquiries, track order status, and assist with product selection
• Perform counter sales transactions and support inside sales activities
• Maintain accurate customer records, account setup information, and pricing details
• Support the outside sales team with customer service and order-related needs
• Communicate professionally to ensure customer quality and service expectations are consistently met

Paint Mixing & Color Support

• Prepare paint orders using standard and custom formulas
• Mix, tint, shade, and color match automotive and specialty coatings with accuracy and attention to detail
• Maintain Color Room records including tint usage, can usage, inventory transfers, mis-tints, and non-conformance reports
• Clean and maintain paint mixing equipment and work areas
• Properly handle and dispose of paint products and waste materials in compliance with company and governmental regulations

Warehouse & Inventory Operations

• Receive, unload, stock, and organize incoming inventory and warehouse materials
• Prepare, label, stage, and ship customer orders accurately and efficiently
• Reconcile inventory and maintain organized stock levels throughout the store and warehouse
• Operate warehouse equipment such as forklifts, pallet jacks, hand trucks, and order pickers when needed
• Maintain warehouse cleanliness, organization, and equipment upkeep daily
• Assist with additional warehouse and store duties as assigned

Qualifications

• High School Diploma or GED required
• 1+ year of customer service, counter sales, inside sales, warehouse, or related experience preferred
• Strong communication and customer service skills
• Ability to work effectively in a team-oriented environment
• Organizational skills with strong attention to detail
• Valid driver’s license with acceptable driving record required
• Forklift or warehouse equipment experience preferred
• Ability to mix paint and perform color matching preferred
• Must be able to tolerate paint odors and warehouse environments

Physical Requirements

• Ability to stand and walk on concrete or hard surfaces for extended periods
• Ability to lift and carry up to 55 pounds regularly and up to 75–100 pounds occasionally
• Frequent bending, twisting, kneeling, reaching, climbing ladders, and moving product
• Ability to distinguish color differences accurately
• Ability to wear required safety equipment and follow all safety procedures
• Training Requirements

Required Training:

• Right to Know Training
• Recommended Training:
• Product Training Program
• Product & Color Adjustment Course
• Hazardous Waste Training

Manufacturer training seminars and training schools, including occasional overnight travel

Additional Requirements

Candidates must successfully complete a drug screen and meet acceptable Motor Vehicle Report (MVR) requirements as part of the hiring process.