Counter Sales

About mSupply TM mSupply is a North American distributor of OEM repair parts and equipment serving the appliance, HVAC and plumbing industries. Headquartered in St. Louis, the company combines industry expertise with a broad product selection and a national distribution network. With 2,000 employees across the United States and Canada, mSupply delivers speed and reliability at scale, with a vast product inventory and same-day shipping. Its family of brands is focused on making sure customers always get the Right Products. Right Now.™ For more information, visit mSupply.com. About Marks Supply Marks Supply has provided HVAC, hydronics, PVF and plumbing products across Ontario since 1962. Along with value-added support, the company offers OEM equipment, replacement parts from industry-best brands including American Standard and Ameristar. For more information, visit markssupply.ca. Job Summary The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools. Duties & Responsibilities Customer Interaction Delivers exceptional customer service through prompt, professional communication and effective issue resolution. Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status. Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests. Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment. Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas. Counter Sales & Operations Completes required training and applies knowledge effectively across all branch departments. Performs general warehouse tasks, ensuring a clean, safe, and organized work environment. Wears appropriate PPE and conducts safety checks on material handling equipment. Maintains communication with management regarding work status, breaks, and task updates. Monitors customer queues and responds promptly to ensure efficient service. Product Handling Sorts, stocks, and labels products accurately according to established systems. Performs quality checks on returned and damaged goods for accuracy and condition. Demonstrates basic product knowledge to assist customers and support sales efforts. Sets up and maintains product displays in accordance with merchandising standards. Inventory Control Follows established procedures for accurate inventory tracking and reporting. Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors. Other Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job & office functions and requirements Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice. Qualifications High School or its GED equivalent 3 or more years’ experience with customer service and related functions. Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook) Aptitude for mathematical operations and numerical analysis. Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities. Physical Demands & Work Environment This position may require up to 40–43 hours per week and involves regular physical activity, including: Lift…

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