Corporate Director, Hotel Operations

TITLE: Corporate Director, Hotel Operations

REPORTS TO: VP, Hospitality Operations

DEPARTMENT: Hospitality; Lodging Operations

FLSA STATUS: Exempt

JOB OVERVIEW: 

The Corporate Director will work closely with property level leadership and the respective management company representatives to ensure the Margaritaville Brand experience is properly delivered at the property level to our guests and team members. This position reports to the Vice President of Hospitality Operations and will partner with various Brand teams to support Brand initiatives including but not limited to the following: Existing Property Support, Brand Standards & Compliance Standards, New Openings Support.  

• Act as primary contact for lodging operations assigned across various verticals including Margaritaville Hotels, Compass Hotels, and Camp Margaritaville
• Visit properties routinely to ensure QA and Brand Standards are in place
• Provide Brand training and guidance to newly hired General Managers and Steering Committee members, ensuring awareness of brand tools, resources, and training opportunities
• Assist property management team with action plans and involvement with Brand initiatives that drive revenue, reputation, and engagement
• Work closely with lodging property management to anticipate, identify, and resolve issues that impact the guest experience and impact Brand reputation
• Support and provide any Brand resource to assigned properties on a regular and frequent basis
• Monitor brand standard compliance and report back any deficiencies and action plans to remedy
• Participate in monthly team alignment meetings on all aspects of operations to support revenue and guest service goals
• Ensure pre-opening activities for assigned properties meet deadlines, adhere to Brand Standards, and comply with expected outcomes through frequent communication with primary contacts through property launch dates
• Perform Brand Standards Audits of assigned properties and deliver results to property leadership
• Maintain and retain confidential information regarding the Company, vendors, and guests
• Maintain a high level of knowledge regarding the company’s venues, products and happenings
• Perform other duties and tasks as assigned or determined by management
• Adhere to all company policies and procedures as established in the Team Member Handbook

WHAT YOU’LL BRING:

• 5 -7 years of senior property leadership required. General Manager experience strongly preferred
• Experience with pre-opening and opening of hotels required
• Brand experience preferred
• Excellent communication, presentation, and speaking skills required
• Strong collaborating and influencing skills and the ability to professionally interact with other departments and verticals
• Ability to multi-task and handle a variety of initiatives across multiple locations and projects
• Good judgment and decision-making abilities
• Entrepreneurial mindset and willingness to take a hands-on approach as needed to support our properties through pre-opening phase and throughout opening
• Command of the English language both written and verbal, with the ability to demonstrate warmth and empathy when engaging with others
• Proficient computer and lodging system skills including but not limited to CRS, CRM, PMS, POS, Microsoft Word, Power Point, Excel, and Outlook

EDUCATIONAL REQUIREMENTS:

• Bachelor’s degree or higher preferred
• High school diploma or equivalent required

OTHER:

• Office Location is Central Florida area; remote work will be considered for exceptional candidates
• Up to 50% travel required