Coordinator - Intake - IC Operations

Who We Are:

TwelveStone Health Partners is focused on the medication needs of patients with chronic, complex and rare conditions. For more than 35 years, TwelveStone Health has been dedicated to finding new ways to deliver care designed around the patient. Chronic conditions include Multiple Sclerosis, NMOSD, Myasthenia Gravis, CIDP, ITP, Migraine Prevention, Crohn’s Disease, Ulcerative Colitis, Plaque Psoriasis, Alpha 1 Antitrypsin Deficiency, Primary Immunodeficiency, hATTR Amyloidosis, Thyroid Eye Disease, and many others.

For patients, we provide access to the most advanced medications, along with the personal and financial support patients need to live with chronic conditions. For providers, we simplify treatment for complex conditions by eliminating the administrative and clinical burdens placed on your practice when patients need innovative specialty medications.

TwelveStone Health Partners supports the transition from acute to post-acute care environments and the journey from sickness to health. We are currently licensed in 50 states.

Summary:

We are currently hiring for the position of Intake Coordinator. This position is responsible for providing guidance and training to the Intake staff and support team members within Infusion Center Operations, updating staff on changes in policies and procedures, following up on work activities, and as applicable, performing all the tasks of an Intake Specialist.

Essential Duties & Responsibilities:

• Manage email, fax and web portals for new referrals, answer incoming calls regarding new referrals and work closely with other departments to complete referrals. Verify insurance coverage online or via phone to determine patient OOP, obtain documentation to ensure the product(s) that are being ordered meet(s) insurance requirements, coordinates with authorization counterparts to ensure all information required by insurance is successfully authorized, dispense and bill medications. Capture all relevant information in internal systems.
• Evaluate issues within Infusion Center Operations workflow that may arise on the team and conduct troubleshooting and problem solving to assist intake team members find resolutions.
• Training new Intake staff and cross training of current staff
• Provide input for performance and help set expectations and provide guidance for higher performance and improvement.
• Other duties as assigned

Education: High School Diploma or GED required. Current, unrestricted Pharmacy Technician license in the state of practice and Pharmacy Technician certification or another professional license preferred.

Experience: Three to five years of related intake or medical office experience required. IV/Specialty Pharmacy Experience required. Knowledge of HCPC coding, medical/pharmacy terminology and ICD-10 codes preferred. Medical ERM and/or other medical software knowledge required.

Functional Competencies: Attention to detail, critical thinking, problem solving, approachable, phone etiquette, dependable, verbal and written communication, teamwork, cooperation, collaboration.