Coordinator, Global Forwarding Job Details | Livingston International

Livingston International is hiring a Coordinator, Global Forwarding to coordinate shipment scheduling, troubleshooting, delivery, transaction processing, and rate quoting. The role supports cargo movement, customer service, vendor relationships, and cost-effective shipment solutions.
Responsibilities
• Process documentation for the physical movement of cargo; identify discrepancies or issues
• Me
...
et customer expectations by suggesting process improvement and proactive measures
• Develop and maintain an excellent working relationship with internal departments and/or vendors
• Create, update and execute SOP’s for new and existing clients
• Understand and input applicable financial components of shipments for proper billing of customers
• Meet required deadlines associated with department and customer KIP & SOP
• Collaborate with support staff, overseas offices and other third parties to ensure efficiency, continued exemplary customer service, and relationship development
• Identify and forward upselling opportunities to manager
• Efficiently identify the most cost-effective solution based on each clients’ shipment specific needs
• Establish and maintain personal relationships with current vendors and overseas agents
• Maintain profitability of accounts and identify opportunities for increasing revenue and profit margins by negotiating pricing with vendors and quoting clients
• Assist other team members as needed to ensure timely completion of work
• Participate fully with other staff members in day to day operation including setting priorities, organizing, scheduling work and problem solving
• Communicate client issues or changes to the next level
• Develop knowledge of the shipping process and government regulations through cross training with other team members
• Perform other related duties as assigned by management
• Adhere to established policies and procedures
Skills
• Highly motivated and detail-oriented team player and dedicated to providing high quality customer service
• Excellent decision-making skills; ability to learn, adapt, and thrive under pressure
• Proven organizational and time management skills; ability to multi-task
• Customer Service Skills – Communicate effectively, directly and indirectly, with clients, vendors, co-workers, government agencies, and industry partners via phone and email to complete challenging tasks in a time sensitive manner
• MS Office Suite skills – most importantly, Outlook, Excel, and Word
• 1 year of experience
• High School/GED or equivalent
Benefits
• Recognition for achievements
• Continuous learning opportunities
• Incentive opportunities
• Comprehensive benefits
• Professional development
• Long-term support
Company Overview
• Livingston International is the North America’s number one company focused on customs brokerage and compliance. It is a sub-organization of Purolator. It was founded in 1945, and is headquartered in Toronto, Ontario, CAN, with a workforce of 1001-5000 employees. Its website is http://www.livingstonintl.com.

View the full posting and apply