Control Tower Specialist
DSVIf you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying. Job area: Customer Service DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com Location: USA - Chandler, E. Palomino Dr. Division: Group Job Posting Title: Control Tower Specialist Time Type: Full Time Summary The Control Tower Specialist plays a critical role in overseeing and managing end-to-end logistics operations. This position is responsible for monitoring real-time transportation flows, resolving shipment issues, analyzing data for insights, and ensuring on-time delivery performance. The Control Tower Specialist works closely with internal teams, clients, and carriers to optimize supply chain efficiency and enhance customer satisfaction.. Duties and Responsibilities • Manage shipment schedules and coordinate transportation operations• Monitor shipments and provide updates to customers and internal stakeholders Communicate with carriers and suppliers to ensure timely delivery of goods Analyze transportation data to identify areas for improvement and cost savings Collaborate with other departments, such as procurement and customer service, to ensure smooth transportation operations Develop and implement transportation strategies to improve efficiency and customer satisfaction Ensure compliance with regulations and industry standards Actively troubleshoot and resolve delays, deviations, and operational challenges to minimize service interruptions. Serve as the central point of contact for internal stakeholders, customers, and carriers, providing updates and resolving inquiries. Generate and distribute daily, weekly, and monthly reports on key performance indicators (KPIs), including on-time delivery rates, service levels, and operational efficiency. Leverage transportation management systems (TMS) and other logistics platforms to manage shipments and improve visibility. Educational background / Work experience • High school diploma or GED required. Associate’s degree or higher in Logistics, Supply Chain Management, Business, or a related field is a plus. 2+ years in logistics, transportation, supply chain, or a related field. Experience in a Control Tower or Operations Center environment is a plus. Experience with international shipping and customs regulations is preferred. Skills & Competencies • Strong analytical and problem-solving skills• Excellent communication and collaboration skills Knowledge of transportation management systems and other logistics software Ability to manage multiple priorities and deadlines. Strong attention to detail, organizational, and accuracy skills. Familiarity with Lean or Six Sigma methodologies is a plus Team player, proactive, customer-focused, and adaptable to changing environments. Function / Market & Industry Knowledge / Business Acumen / Processes Supervisory Responsibilities (if any) N/A Preferred Qualifications • Professional certifications, such as APICS or Six Sigma, are preferred• Knowledge of domestic and international shipping regulations. Language skills Fluent in English (oral and written) Computer Literacy • Proficiency in Microsoft Office Suite, including Excel, PowerPoint, and Word• Familiarity with transportation management systems, such as SA…