Control Desk Specialist

Vandalia, IL About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end solutions. We connect transportation, technology, and expertise across a broad network of services including 3PL and 4PL managed services, multimodal and intermodal transport, warehousing, trucking, Jones Act Ocean, and customs brokerage, ensuring goods move reliably, efficiently, and intelligently around the world. Today, Odyssey supports more than 6,000 customers globally, delivering scalable, data-driven solutions across complex supply chains. What started with a single client has grown into a dynamic, evolving organization focused on performance, precision, and long-term partnership. What Sets Us Apart Our work is complex, fast-moving, and highly collaborative. Success here requires people who think strategically, operate with urgency, and navigate across functions to solve real business challenges. We value individuals who take ownership, challenge the status quo, and turn insight into action. Our culture is grounded in five core values: Win Together, Innovate Boldly, Drive Results, Customer Centric, and Guide with Care. These are not just principles; they shape how we make decisions, partner with customers, and show up for each other. At Odyssey, you are not just part of a company; you are part of building what comes next. The Role Work Model: Onsite Work Schedule: Full-time, approximately 40 hours per week; overtime may be required as scheduled. Travel Requirements: None Pay: $16-$17/hr Supervisory Responsibilities: No Reports to: Department Manager / Team Lead Summary / Primary Role The Control Desk Specialist is responsible for coordinating, prioritizing, and preparing order documentation to support accurate and efficient order fulfillment. This role reviews order information, verifies product and paperwork accuracy, prepares shipping documents, and ensures all client-specific processing requirements are met. The position also identifies and documents discrepancies for management review while maintaining effective communication between Shipping and Customer Service. What You'll Do We are seeking a detail-oriented and dependable Control Desk Specialist who can manage order documentation, maintain accurate records, and support daily warehouse operations. The ideal candidate is organized, comfortable working with computer systems and documentation, and capable of working independently in a fast-paced warehouse and production environment. Order Processing & Documentation Prioritize orders based on shipping methods and scheduled delivery dates. Review order information across forms and systems to ensure accuracy and completeness. Print and prepare required documentation, including Pick Tickets, Packing Lists, Labels, Bills of Lading (BOL), SDS, TDS, and Certificates of Analysis (COA). Quality Control & Compliance Audit products and accompanying paperwork to verify accuracy. Identify and document discrepancies for management review and process improvement. Ensure all client-specific order processing requirements are followed. Organize and assemble documents in the correct sequence and assign them to their respective order folders. Communication & Operational Support Maintain accurate order records and update required spreadsheets. Serve as a liaison between the Shipping and Customer Service departments. Assist with order closures and other operational tasks as needed. Support additional departmental duties and projects as assigned by the Department Manager or Team Lead. What You Bring Education High school diploma or equivalent required. Experience Previous experience in order processing, shipping and receiving, warehouse administration, or a related field is preferred. Experience reviewing and organizing shipping and order documentation is an advantage. Leadership & Experience Ability to work independently with minimal supervision. Self-starter wi…

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