Contracts Manager

Description Join our winning team, honored on Forbes’ list of America’s Best Startup Employers! The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our Core Values : Quickly iterate through solutions - We move at a fast pace which requires quick iterations to find a path to a repeatable solution Seek ways to create immediate impact - Be thoughtful and proactive in how you make an impact on your team. Actively look for ways to make a fast, positive impact. Bee the teammate you want to work with - We work as a team, help each other and encourage each other Ask questions, answer questions - You can't iterate through solutions if you don't ask the right questions which is why there is an expectation that questions should be asked. When you know the answer, being a good teammate means chiming in to get others up to speed. Take the time to celebrate wins - It's so easy for a team that is heads down to forget about all the great things they've accomplished. That's why we make it a priority to remind ourselves to create space to celebrate wins, big or small. Job Summary The Contracts Manager is responsible for the review, negotiation, and consistency of customer contracts, vendor agreements, and non-disclosure agreements across The Helper Bees. This role protects margin, manages contractual risk, supports deal velocity, and serves as the single point of accountability for how our contracts get handled. We sell to health plans and long-term care insurance carriers. What we agree to with a carrier determines what Operations has to deliver, what our vendors are held to, and what we can commit to next. Today those terms get negotiated one deal at a time with no shared position. Your job is to change that. You will partner closely with Sales, Operations, Implementation, Finance, and Security, and you will know when a question is genuinely non-standard and needs outside counsel rather than a judgment call. Both halves of this job matter. A contract that costs us more than it earns is a failure. So is one that sits unsigned for three months. This is hands-on. No analyst, no contract lifecycle management system, no team under you. Moving a deal through a large health plan means asking questions across teams and chasing the answers yourself, and it is as much project management as negotiation. Supervisory Responsibilities None Requirements Duties/Responsibilities: Own the close-to-signature stretch. Take agreements from Sales once the deal is won and drive them to execution. Manage redline rounds with the carrier's procurement and legal teams, track versions, keep the timeline visible, and know when a delay needs escalation on their side or ours. Clear the gates to signature. Large health plans won't execute until their vendor risk review clears, we're registered in their supplier system, and they have insurance certificates naming them as additional insured. You will track those requirements and keep them moving, working with Security on their risk and questionnaire process, Finance on tax and payment documentation, and our broker on certificates of insurance. Learn each carrier's process so the second deal moves faster than the first. Hand off cleanly. Our Implementation team owns everything from signed contract to go-live. Your job is to make sure they inherit a documented set of commitments rather than having to reconstruct what was promised. Negotiate commercial terms. Pricing structures, payment terms, service levels, re…

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