Contract Manufacturing Order Specialist

Description: Company: Progressive Machine & Design (PMD) – GPS Division Job Type: Full-Time | On-Site Salary Range: $65,000–$80,000 annually About the Opportunity: Progressive Machine & Design (PMD) is seeking an experienced Contract Manufacturing Order Specialist to join our GPS division in Victor, NY. This is a brand-new position created to support the continued growth of our GPS division, including an expanding customer base and new business opportunities. As GPS continues to grow, we're looking for a dedicated professional to help strengthen customer relationships, streamline order management, and ensure an exceptional customer experience. In this role, you'll serve as a key point of contact for our precision manufacturing customers, managing orders from initial quote through final delivery while ensuring accuracy, responsiveness, and customer satisfaction. The ideal candidate is detail-oriented, technically capable, and comfortable working in a fast-paced manufacturing environment. You'll collaborate closely with customers and internal teams to coordinate quoting, order processing, production timelines, and quality requirements. This is an exciting opportunity to step into a newly created role, help shape processes as we grow, build relationships with new and existing customers, and make a meaningful impact on the continued success of GPS and PMD. Key Responsibilities: Customer Service & Order Management Serve as a primary point of contact for customers, providing timely communication and exceptional service throughout the order lifecycle. Manage customer inquiries, order status updates, delivery schedules, and general account needs. Build and maintain strong customer relationships through proactive communication, responsiveness, and follow-through. Coordinate with manufacturing, quality, and production teams to monitor open orders, communicate progress, and resolve potential delivery issues. Quoting & Contract Review Review incoming requests for quotation (RFQs) and collaborate with manufacturing and quality teams to establish accurate pricing and lead times. Verify customer specifications, drawings, material requirements, tolerances, inspection requirements, and applicable revisions. Prepare and submit customer quotations, ensuring accuracy and completeness. Review customer purchase orders against approved quotations to verify pricing, specifications, quantities, revisions, and delivery requirements. Identify discrepancies, special requirements, or potential risks and coordinate resolution before order acceptance. Order Processing & Documentation Enter and maintain accurate customer orders, delivery schedules, and manufacturing instructions within ERP and internal systems. Ensure proper documentation and traceability throughout the order lifecycle. Maintain organized, accurate customer and order records in accordance with established procedures and quality requirements. Support configuration control, document revisions, and customer-specific requirements. Quality & Continuous Improvement Support compliance with ISO 9001:2015, AS9100, and applicable customer quality requirements. Monitor customer feedback, delivery performance, and quality scorecards to identify opportunities for improvement. Coordinate with the Quality team on customer complaints, returns, and nonconforming product documentation. Assist with Return Material Authorizations (RMAs) and corrective action processes. Contribute to continuous improvement initiatives that strengthen customer satisfaction, operational efficiency, and order accuracy. Requirements: Education and Experience: Experience: 5 to 7+ years of customer service or contract management experience specifically in a precision manufacturing, CUI, or aerospace supply chain environments Quality Standards Knowledge: Proven familiarity working under AS9100 and ISO 9001 quality management systems, with an understanding of strict documentation chains. ITAR, CUI and CMMC experience is pref…

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