Contract Logistics Warehouse Supervisor

<div style="font-size:16.0px;word-wrap:break-word"><h2 style="font-size:1.0em"><strong>It's more than a job</strong></h2></div><p><span style="font-size:14.0px">As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. At Kuehne+Nagel, our contribution counts in more ways than we imagine.</
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</div><div><p>Are you a commercially driven air logistics professional who thrives on building customer relationships, driving growth, and creating results?</p><p> </p><p>At Kuehne+Nagel, we are looking for a Customer Care Manager to lead our Eastern Canada Air Logistics Customer Care organization. This is more than a traditional customer service leadership role. We are seeking a highly motivated individual who will take ownership of our customer portfolio, strengthen customer engagement, identify growth opportunities, and help drive the next phase of our commercial success in the region.</p><p> </p><p>The successful candidate will bring strong industry expertise, a customer-centric mindset, and the ability to influence both customers and internal stakeholders. This role requires someone who is proactive, accountable, and energized by the challenge of creating meaningful business impact through customer retention, growth, and operational excellence.</p></div></div><div style='padding: 10px 0px;border: 1px solid transparent;'><div style='font-size:16px;word-wrap: break-word;'><H2 style='font-size: 1em; margin: 0px'><b>How you create impact</b></H2>
</div><div><ul><li>Lead the Eastern Canada Customer Care team, fostering a culture of accountability, urgency, collaboration, and customer ownership.</li><li>Take full ownership of a diverse customer portfolio, driving customer retention, engagement, and profitable growth.</li><li>Build and maintain executive-level relationships with customers, becoming a trusted advisor and strategic partner.</li><li>Identify opportunities to recover lost business, strengthen customer loyalty, and expand market share across Eastern Canada.</li><li>Partner closely with Sales, Key Account Management, Business Development, Trade Lane Management, and Operations teams to develop and execute growth strategies.</li><li>Lead customer business reviews and strategic customer engagement initiatives to ensure long-term success and satisfaction.</li><li>Drive commercial conversations, spot quotation follow-up, opportunity development, and customer retention initiatives.</li><li>Serve as the primary escalation point for critical customer issues, ensuring timely resolution and an exceptional customer experience.</li><li>Analyze customer performance, profitability, and growth opportunities, developing action plans that deliver measurable business results.</li><li>Collaborate with airline partners, vendors, and operational stakeholders to optimize service delivery and customer outcomes.</li><li>Coach and develop team members while identifying capability gaps and opportunities for continuous improvement.</li><li>Promote a proactive approach to customer engagement, ensuring opportunities are pursued with speed, ownership, and persistence.</li><li>Drive adoption of customer-focused best practices and contribute to the ongoing transformation of the Air Logistics organization.</li><li>Maintain a strong understanding of industry trends, customer needs, and competitive dynamics to support business growth.</li></ul><p> </p><p>If you require an accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs. This job posting relates to an available role and not a future talent pool. </p></div></div><div style='p

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