Contract Logistics Operations Manager, Bd Albert-Hudon Montréal-Nord, QC H1G 3L1

It's more than a jobAs part of the Contract Logistics team at Kuehne+Nagel, you will play a key role in designing, managing, and optimizing solutions that keep goods moving efficiently. Whether you’re leading a team, engineering processes, or driving projects, your work ensures that our customers’ products are stored, handled, and delivered with precision. From everyday essentials to seasonal items, what we do in Contract Logistics impacts businesses and communities around the world. At Kuehne+Nagel, your contribution goes far beyond the warehouse—it helps shape the flow of global trade.“If you are a current Kuehne+Nagel employee: Please ensure applications are submitted by Wednesday, June 10, 2026. KN is committed to supporting internal career growth, and internal candidates will be considered first. When necessary, external candidates will be reviewed to ensure the best fit for the role and business needs.”‎Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Montreal-Nord, QC site located on Bd Albert-Hudon is looking for a new Operations Manager to join our Contract Logistics team.How you create impactThe Shift Operations Manager is responsible for governing, coordinating, and controlling operational performance during an assigned shift within a Kuehne+Nagel Contract Logistics facility operating under a 4PL execution model. In this role, all physical warehouse activities are executed by a 4PL partner, while the Shift Operations Manager represents Kuehne+Nagel as the operational authority responsible for service, safety, cost, and compliance outcomes.The role focuses on performance oversight, issue resolution, and execution control, ensuring the 4PL and Kuehne+Nagel employees delivers in line with contractual obligations, KPIs, and Kuehne+Nagel standards.Shift Performance Governance & ControlOwn and govern shift alignment and execution across inbound, outbound, inventory, and value-added operations delivered by the 4PL to meet customer commitmentsDrive real-time shift control and performance by monitoring KPIs, maintaining execution cadence, and leading structured shift start-ups and handovers to support service, productivity, and quality outcomes.4PL Partner OversightServe as KN’s shift authority, coordinating with 4PL leadership to ensure effective execution and operational control.Hold the 4PL accountable for staffing, SOP adherence, issue resolution, and escalation of recurring risks and drive immediate corrective actions through the 4PLSafety, Quality & Compliance (QSHE)Ensure the 4PL operates in full compliance with Kuehne+Nagel QSHE standards, customer requirements and regulatory obligationsDrive a strong safety and quality culture through active monitoring, issue reporting, audit support, and visible leadership on shift.Operational Issue Management & EscalationLead shift-level issue resolution through first-level root-cause analysis for gaps and engaging cross-functional support for timely escalation and issue resolutionPerformance Reporting & CommunicationLead shift performance reporting and communication by tracking key metrics, facilitating shift reviews to ensure accurate documentation of operational results, incidents, and follow-up actions.Continuous Improvement SupportSupport continuous improvement within shift operations by identifying performance gaps and ensuring consistent execution of approved process changes by the 4PL“If you require accommodation for the recruitment /interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs."What we would like you to bringBachelor’s degree in Logistics, Supply Chain, Operations, or related field (or equivalent experience).3+ years of experience in warehouse or logistics operations, preferably within outsourced or managed‑service environments.Demonstrated experience ma…

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