Contract & Hospitality Coordinator | Sales Support Representative

Jim Thompson is an internationally recognized luxury textile and home furnishings brand, known for exceptional craftsmanship and innovative design. Headquartered in Bangkok, Thailand, our North American corporate office is in West Midtown Atlanta. Overview Jim Thompson America is seeking a highly organized, detail-oriented professional to support our contract and hospitality business. The ideal candidate brings experience in interior design, textiles, luxury furnishings, or project coordination, along with advanced Excel skills and a commitment to exceptional customer service. This role requires strong communication and problem-solving skills, plus the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities Support design and procurement firms and sales representatives with product information, pricing, availability, project coordination, and product substitutions based on client needs. Coordinate custom textile and wall covering projects, including specifications, sampling, pricing, and production timelines. Manage quotations, purchase orders, order processing, and project tracking through delivery. Maintain accurate Excel reports tracking orders and project deadlines. Proactively address client needs and challenges, ensuring timely solutions and an exceptional customer experience. Coordinate sample requests, sales reporting, and related administrative support. Required Qualifications Advanced Microsoft Excel proficiency, including formulas, pivot tables, and reporting. Exceptional organizational skills, attention to detail, and ability to manage multiple priorities. Strong written and verbal communication skills. Experience in sales support, purchasing, customer service, or project coordination. Resourceful, self-motivated, and solutions-oriented with the ability to work independently and collaboratively. Preferred Qualifications Experience in contract, hospitality, interior design, textiles, or luxury furnishings. Knowledge of procurement processes, purchasing, and commercial project coordination. Familiarity with textiles, wall coverings, product specifications, or custom product development. Experience working with designers, hospitality procurement firms, or contract sales teams. Pay: $45,000.00 - $55,000.00 per year Benefits: 401(k) 3% Match Dental insurance Employee discount Health insurance Paid time off Vision insurance Work from home Work Location: In person

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