Contingent Workforce Operations Specialist

About us One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team. What you'll do We're excited to announce a dynamic opportunity for a talented Contingent Workforce Operations Specialist to join our growing team! To ensure strong real-time collaboration with our distributed team, we are looking for candidates actively based in or aligned with either the US Central (CST) or US Eastern (EST) time zones. The Contingent Workforce Operations Specialist is responsible for providing operational and administrative support for the contingent workforce program. This role serves as a key resource for day-to-day workforce operations, vendor management activities, systems support, and process execution. The position provides backup support for contingent workforce technology platforms (VMS), lifecycle administration, and vendor management functions while ensuring a positive experience for hiring managers, suppliers, and contingent resources. This role is ideal for candidates with experience in process management, recruiting, staffing, human resources, contingent workforce procurement, workforce administration, or employment-related operations who possess strong organizational skills and a passion for delivering excellent customer service. The day-to-day Workforce Operations Support Support the team with end-to-end contingent worker lifecycle, including onboarding, extensions, transfers, and offboarding activities. Identify opportunities to streamline processes and improve operational efficiency across the contingent workforce lifecycle. Monitor and respond to operational inquiries from hiring managers, suppliers, and internal stakeholders. Manage program documentation and support update activities across internal Viasat pages. Assist with maintaining workforce data accuracy and compliance across systems and processes. Manage inbox and ticketing support for Contingent Workforce team. Support audits and reporting activities to ensure program data integrity. Systems & Technology Support Provide backup support for contingent workforce technology platform (VMS) and related administrative activities. Assist with system maintenance, user access requests, data updates, testing, and issue resolution. Support workforce management processes within VMS and eco-system tools. Help identify and escalate system and process issues. Vendor Management Support Provide backup support for vendor management operations and supplier communications. Assist with supplier scorecard development, KPI tracking, and performance reporting. Participate in supplier business reviews and contribute recommendations to improve quality, delivery, compliance, and cost efficiency. Assist with coordinating vendor performance activities, issue tracking, and service escalations. Support supplier onboarding and ongoing operational processes. Maintain documentation, process guides, and program communications. Reporting & Analytics Create and maintain reports using Microsoft Excel and other reporting tools. Analyze workforce data to identify trends, discrepancies, and process improvement opportunities. Track and report on operational metrics, ticket volumes, and program activities. Develop insights and recommendations that drive process improvements, supplier optimization, and program effectiveness. Process & Customer Support Manage and resolve requests through ticketing and case management systems. Ensure service levels and response times are met. Document standard operating procedures and process updates. Drive a culture of continuous improvement by proactively identifying process inefficiencies, recommending solutions, d…

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