Container Asset and Recovery Coordinator

Intelcom | Dragonfly With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. Your Role: At the Heart of the Chain Key Responsibilities Asset Inventory Management Maintain accurate inventory records for all returnable transportation assets across assigned stations and customers. Track inventory levels of monotainers, gaylords, pallets, carts, totes, and other reusable equipment. Monitor asset balances and identify shortages, surpluses, and inventory discrepancies. Conduct regular physical inventory counts, audits, and reconciliations. Investigate and resolve inventory variances and missing asset incidents. Maintain asset tracking databases, reports, and dashboards. Forecast asset requirements and communicate expected shortages or surpluses. Asset Recovery & Return Programs Coordinate all customer container return and recovery programs across the network. Schedule and arrange recovery of empty containers and equipment from stations and customer locations. Monitor return commitments and ensure customer service level agreements are achieved. Identify aged inventory requiring recovery and develop action plans to return equipment promptly. Track asset dwell times and implement initiatives to improve recovery performance. Reduce replacement costs by minimizing lost, damaged, or stranded assets. Transportation & Recovery Planning Work closely with Dispatch, Linehaul, Operations, and Carriers to arrange asset transfers and returns. Create and monitor transportation orders related to container repositioning and recovery activities. Coordinate station-to-station asset transfers to balance inventories across the network. Maximize trailer utilization by consolidating recovery freight into existing transportation movements whenever possible. Track recovery loads and provide live updates to stakeholders. Identify opportunities to reduce transportation costs associated with asset recovery and repositioning. Dock & Yard Asset Management Perform regular dock, warehouse, and yard audits to verify asset inventories and locations. Operate forklifts and material handling equipment to move, stage, count, and inspect transportation assets. Ensure returnable assets are properly staged and prepared for pickup or delivery. Coordinate removal of excess inventory and stranded assets from stations. Maintain organized, safe, and efficient storage areas for transportation equipment. Support station teams during peak periods by coordinating container availability and recovery activities. Customer & Stakeholder Management Act as the primary point of contact for customer container programs. Respond to customer inquiries regarding inventory levels, returns, shortages, and recovery plans. Provide regular inventory and recovery reporting to customers and internal stakeholders. Communicate delays, shortages, inventory concerns, and operational issues in a timely manner. Build strong working relationships with customer contacts, station leadership, and transportation providers. Escalate issues that may impact customer commitments or operational performance. Reporting & Analytics Produce weekly and monthly reports related to asset inventory, utilization, and recovery performance. Analyze trends and recommend process improvements. Support continuous improvement initiatives focused on reducing costs and improving asset visibility. Continuous Improvement Identify opportunities to improve container recovery processes and asset utilization. Support the rollout of new customer container programs. Develop and maintain asset management procedures and best practices. Participate in transportation, linehaul, and operational improvement projects. Support network initiatives aimed at reducing equipment loss and increasing transportation efficiency. Qualifications Education & Experience H…

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