Contact Center Support Specialist - Sewell Fleet Management
Sewell Family of CompaniesContact Center Support Specialist - Sewell Fleet Management The Contact Center Support Specialist keeps repairs, approvals, data entry, and internal requests moving across repair and maintenance vendors. This role is production-oriented and proactive: it owns follow-up until each item is closed, and it communicates clearly in writing and over the phone. Roles & Responsibilities: Follow up on open repairs with repair and maintenance vendors until each is closed or escalated Track and chase pending approvals, and confirm each is completed Enter and verify service and contact data accurately and on time Triage and resolve internal requests from Sewell Teams Document each interaction clearly in the case or ticket record Identify recurring delays or gaps and recommend process fixes Meet daily production and turnaround targets Qualifications: Experience in customer service, contact center, or administrative support Automotive dealership, fleet, or service department experience is an asset Strong written communication: clear, concise emails and notes Proficiency with ticketing, or dealer management systems and Microsoft Office Strong data entry accuracy and attention to detail Core Competencies: Proactive: Opens follow-ups before they are asked for and escalates blockers early Production-oriented: Works to daily volume and turnaround targets People skills: Builds working relationships with service advisors, managers, and clients Written communication: Writes clear, professional emails, notes, and status updates Organization: Manages a high-volume queue, sets priorities, and keeps records current Working Relationships: Reports to: Operations Manager Works with: repair and maintenance vendors, service advisors, approvers, and contact center team members Location and schedule: Fort Worth, 40 hours per week within contact center operating hours Pay: $18–$23 per hour, depending on experience Success Measures: Repair, approval, and request follow-ups closed in a timely manner Data entry is accurate and complete Consistently meets daily production expectations Stakeholder feedback from repair and maintenance vendors. Schedule: This role will be an hourly position with an expectation of 40 hours/week during core business hours M-F in our Fort Worth office. Qualifications: To be successful in this position, the individual must be able to perform each job responsibility satisfactorily, have a valid driver’s license and acceptable driving record, complete a drug screening, background screening, and provide all government I-9 requirements. A combination of education, experience, and training is always considered. Benefits: Full-time team members are eligible after a provisional period. The Sewell Family of Companies offers a comprehensive benefit selection to include medical, vision, and dental insurance; supplemental insurances including additional life, 401K retirement savings; continuing education and training. Additional benefits for full-time team members include company-paid life insurance, company-paid short-term disability, and paid time off. About Our Organization: The Sewell Family of Companies takes pride in being a place where people love to work and love to do business. At Sewell, we recognize the value of continuous growth and the character of our team members. We believe every team member has a unique talent, and we are invested in helping them reach their full potential. Our company maintains a firm policy of equal employment opportunities for all team members. We hire, train, promote and compensate team members based on personal and professional competence and potential for advancement without discrimination regarding race, color, religion, sex, national origin, age, marital status, disability, or citizenship, as well as other classifications protected by applicable federal, state, or local laws.