Consumer Sales Inbound Associate - 100% Remote 11
FrontdoorOverview Frontdoor is reimagining how homeowners maintain and repair their most valuable asset their home.
As the parent company of two leading brands, we bring over 50 years of experience in providing our members with comprehensive options to protect their homes from costly and unexpected breakdowns through our extensive network of pre-qualified professional contractors.
American Home Shield, the
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category leader in home service plans with approximately two million members, gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances.
Frontdoor is a cutting edge, one-stop app for home repair and maintenance.
Enabled by our Streem technology, the app empowers homeowners by connecting them in real time through video chat with pre-qualified experts to diagnose and solve their problems.
The Frontdoor app also offers homeowners a range of other benefits including DIY tips, discounts and more.
For more information about American Home Shield and Frontdoor, please visit frontdoorhome.com .Responsibilities Summary:
Achieve sales targets by answering inbound calls to potential and existing members.
Utilize sales knowledge and service skills to accurately and professionally educate, evaluate and sell Home Service Plans (HSP) directly to consumers.
Ask discovery questions to understand the consumers' needs.
Build a positive connection and rapport to promote and sell the benefits, coverage, and terms of products and services.
Success will be measured on behaviors, quality, performance, and alignment with our house rules.Meet or exceed sales goals and objectives based on our key performance indicators (KPI's).Acquire and apply knowledge of company operations in every interaction by utilizing available resources.Maintain and build relationship while delivering a positive member experience by using our sales model.Drive inbound calls with the goal of selling, renewing, and upgrading members' products and services.Assist and be flexible to support other verticals, including outbound, leads, and business needs based on call volumes.Retain members by educating and addressing non-sales related inquiries, such as:
answering contract questions, updating contract details and providing first call resolution.Use active listening to build rapport and generate additional growth opportunities.Provide quality service and adhere to our member comittment.Detailed documention of all interactions in our member database.May assume other duties as applied.Qualifications Required Skills Able to exhibit respect, empathy, and critical thinking while actively listening and problem solvingAbility to remain competitive, coachable, and productive in a fast-paced sales environmentCapacity to balance the business and members needsAlign with our company house rulesAbility to navigate multiple software applications and enter data during member interactionsDemonstrate strong and effective verbal and written communication skillsAble to work nights and weekends, variable schedule(s) and overtime as necessaryReliable, persistant, and self-motivated to make salesAble to effectively work in a virtual environment utilizing web cams, computer hardware and software with an internet upload speed of 10+ MBPSPreferred Skills Proven success in a sales or member service roleExperience reaching or exceeding sales goals and objectivesPhysical Role Requirements:
Be seated at a computer intermittently for up to eight hours a day.
Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects.
Sitting for long periods of time while using office equipment such as computers and phones.
Repetitive motions using hands and digits; such as movement of wrists, hands and fingers while picking, pinching and typing during your normal working environment.Minimum Education, Licensure and Professional Certification requirements:
High school diploma or equivalent requiredMinimum Experience required (number o