Configuration Center Technical Coordinator

Hendrick Automotive Group - HIC Location: 6030 East Independence Blvd, Charlotte, North Carolina 28212 Position Summary The Configuration Center Technical Coordinator is a senior individual contributor responsible for the technical execution and ongoing process refinement of Configuration Center operations. Like the Configuration Center Technician, this role is embedded in the center's daily work — imaging, inventory, staging, and asset lifecycle management. What distinguishes this role is the depth of ownership: the Technical Coordinator is responsible not only for executing these functions but for ensuring they are performed correctly, consistently, and in ways that scale as deployment volume grows. This role is expected to understand the systems and workflows in the Configuration Center at a level that enables independent troubleshooting, process documentation, and continuous improvement. Where the Configuration Center Technician ensures the physical environment is organized and equipment is moving, the Technical Coordinator ensures the technical and procedural standards are sound — and advances them when they are not. The Technical Coordinator works in close coordination with the Configuration Center Technician, the IT Purchasing team, field deployment staff, and pillar teams across Information Technology. When a deployment surfaces a recurring configuration issue, an imaging gap, or a process that is creating downstream problems in the field, this role is the Configuration Center's resource for diagnosing and resolving it. Core Responsibilities Device Imaging and Configuration Own the device imaging workflow from intake to completed unit — including image maintenance, deployment, validation, and exception handling. Maintain imaging standards and configurations in coordination with the relevant technology pillar teams (endpoint, networking, telephony). Troubleshoot imaging failures, hardware exceptions, and configuration anomalies; document root causes and implement corrections. Ensure imaging documentation and build standards are current and accessible to Configuration Center staff. Inventory and Asset Management Maintain accurate asset records across the full equipment lifecycle — receipt, staging, deployment, return, and disposal — in the IT asset management system. Conduct and validate physical inventory audits; identify and resolve discrepancies between physical counts and system records. Serve as the Configuration Center's point of contact for asset record accuracy in ServiceNow or the applicable ITAM platform. Asset Repair Coordination Own the repair process for all asset types — endpoints, mobile devices, tablets, peripherals, and other IT equipment — from intake through return to service. Triage incoming repair requests, document the nature and scope of the issue, and determine whether repair or replacement is the appropriate path. Coordinate with the organization's third-party repair vendor on all repair submissions: initiate service requests, track repair status, manage return timelines, and escalate delays or quality issues. Maintain accurate records of all assets in repair — including status, vendor reference numbers, and expected return dates — in ServiceNow. Validate repaired assets upon return, confirm resolution of the reported issue, and return equipment to inventory or redeploy as appropriate. Identify recurring failure patterns across asset types or models and surface findings to the appropriate director for vendor or procurement consideration. Process Refinement and Documentation Identify gaps, inefficiencies, and failure points in Configuration Center workflows and develop improvements with measurable outcomes. Document standard operating procedures for all recurring Configuration Center functions — imaging, receiving, kitting, staging, disposal — and maintain them as living documents. Work with the Director of IT Purchasing and field d…

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