Concrete Dispatcher / Resource Coordinator

Site-Mix Concrete is looking for a highly organized, confident, and customer-focused Dispatcher / Customer Service Coordinator to help manage the daily movement of our volumetric concrete trucks and communicate with contractors throughout Central Ohio. This is a key position within our company. You will be the central point of communication between our customers, drivers, yard, and management team. Our business moves quickly, and the person in this role needs to be able to manage multiple moving pieces, make good decisions, and keep everyone informed. Unlike traditional ready-mix concrete, Site-Mix uses volumetric concrete trucks that produce fresh concrete directly on the jobsite . That gives our customers tremendous flexibility—but it also requires a dispatcher who understands scheduling, logistics, customer service, and the importance of keeping trucks productive. What You’ll Do The Dispatcher will be responsible for coordinating the daily concrete schedule from the time an order is received until the truck completes the job. Responsibilities include: Answer incoming customer calls and assist contractors with concrete orders. Schedule concrete deliveries and build the daily truck schedule. Dispatch drivers and communicate job information clearly. Coordinate delivery times, jobsite locations, concrete quantities, mix designs, and special requirements. Confirm orders with customers and communicate schedule changes. Monitor trucks throughout the day and adjust the schedule as jobs change. Work with drivers to understand job progress and estimated completion times. Communicate delays caused by traffic, weather, jobsite conditions, or previous pours. Keep customers informed rather than leaving them wondering where their concrete is. Look ahead throughout the day and proactively solve scheduling conflicts. Coordinate with the yard to make sure trucks are loaded, supplied, and ready for upcoming work. Maintain accurate customer and job information in our scheduling and ordering systems. Help identify opportunities to combine routes and improve truck utilization. Assist with customer questions regarding ordering procedures, service areas, timing, and basic concrete products. Review the following day's schedule to make sure orders are complete and properly planned. Work closely with management to continually improve dispatching and operational efficiency. This Position Requires More Than Answering Phones A successful dispatcher needs to be able to look at an entire day's schedule and understand how one change affects everything behind it. Construction does not always go according to plan. A contractor may not be ready when we arrive. A pour may take longer than expected. Weather may develop. Traffic may delay a truck. A customer may suddenly need another yard of concrete. The right person does not panic when the schedule changes. They reorganize it, communicate with everyone involved, and keep the day moving. The Right Person Will Be Extremely organized. Comfortable managing multiple tasks at the same time. Confident speaking with contractors and construction professionals. Friendly and professional on the phone. Comfortable making decisions. Able to communicate clearly and directly. Dependable and punctual. Detail-oriented. Comfortable working in a fast-paced environment. Able to think several steps ahead. Comfortable using computers, scheduling software, email, maps, and GPS. Willing to learn concrete terminology, mix designs, and construction logistics. Experience Previous experience in any of the following is helpful: Ready-mix or volumetric concrete dispatch Trucking dispatch Construction dispatch Aggregate or material delivery Excavation Construction supply Logistics Fleet coordination Customer service within the construction industry Concrete experience is preferred but not required. We can teach concrete. We are looking for someone who already possesses the organization, communication skills, work ethic, and abil…

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