Computer Operations Technician

ESSENTIAL JOB DUTIES Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job duties, absent an undue hardship on GLBHC. Enterprise Desktop/Laptop Management (25%): Support and maintain desktop and laptop computers at all organizational locations. Use endpoint management platforms to deploy and administer workstations organization-wide. Deploy operating system images in bulk using automated deployment tools. Configure and maintain deployment task sequences and automation scripts. Monitor enterprise endpoint health and compliance. Coordinate hardware refreshes and equipment lifecycle management. Troubleshoot and resolve deployment issues affecting multiple devices. Patch Management and System Updates (20%): Manage patching across Windows and Linux systems enterprise-wide. Plan, test, and deploy operating system updates and security patches. Track patch compliance and resolve gaps on non-compliant systems. Coordinate enterprise application software updates. Validate updates in a staging environment before production release. Document patching procedures and scheduled maintenance windows. Create compliance reports for security and audit needs. Address critical security vulnerabilities through emergency patching. Asset Tracking and Inventory Management (15%): Maintain a complete inventory of computer hardware and peripherals. Use asset management systems to track computer locations, assignments, and status. Conduct regular asset audits and reconciliations. Track warranty details and manage vendor service requests. Document hardware specifications, configurations, and serial numbers. Prepare asset reports to support management and procurement planning. Coordinate hardware purchases and disposals with procurement. Manage the equipment lifecycle from acquisition through retirement. Technology Research and Evaluation (10%): Research emerging technologies and hardware solutions suited to healthcare settings. Assess new system configurations, hardware models, and software tools. Test new technologies through proof-of-concept evaluations. Develop cost-benefit analyses and recommendations for technology investments. Remain current on endpoint management and healthcare IT trends. Attend vendor briefings and technology demonstrations. Document findings and share recommendations with IT leadership. Support strategic planning for technology refresh cycles. System Configuration and Standardization (10%): Develop and maintain standard desktop and laptop operating environments. Create and update configuration baselines and standard system images. Implement group policies and configuration management profiles. Standardize hardware configurations and approved equipment lists. Document system builds procedures and configuration standards. Ensure configurations meet healthcare, security and compliance standards. Automation and Scripting (10%): Write PowerShell, Python, or batch scripts to support system management tasks. Build custom tools for asset tracking and reporting. Implement automated monitoring and alerts for system health. Document automation scripts and maintain the script library. Improve workflows to increase operational efficiency. Documentation and Reporting (10%): Maintain detailed documentation of system configurations and procedures. Complete support tickets and document related progress. Prepare regular reports on system status, compliance, and inventory. Document deployment procedures and troubleshooting resources. Monitor key performance indicators for endpoint management. Prepare management reports on hardware lifecycle and replacement needs. Maintain knowledge base articles for common issues and solutions. Collaboration and Vendor Management (5%): Coordinate with IT Technical Support to resolve endpoint issues. Work with the network team to maintain system connectivity and performance. Partner with the security team on endpoint protection and compliance. Manage relationships wi…

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