Community Paramedicine Manager

Position Summary The Crisis Center of Tampa Bay brings help, hope, and healing to people facing serious life challenges or trauma resulting from sexual assault or abuse, domestic violence, financial distress, substance abuse, medical emergency, suicidal thoughts, emotional or situational problems. The Community Paramedicine Manager is responsible for leading and managing the Mobile Integrated Health/Community Paramedicine (MIH/CP) Program. This position reports to the Senior Director of TransCare Operations. Strategic/Transformational Duties and Responsibilities Effectively manage all aspects of the MIH/CP program. Establish financial, operational, and safety goals in line with the mission of the Crisis Center of Tampa Bay. Identify opportunities and make recommendations to enhance performance, staff development, operational processes, and efficiency, leading to empowered/engaged employees, superior customer service, and increased overall performance of the program. Assist with development and implementation of marketing strategies and actions to support business goals, and to enhance the MIH/CP program's value to the Crisis Center of Tampa Bay and the community. Involves staff and other stakeholders in the performance quality improvement (PQI) process, and uses data to improve services and outcomes. Transactional/Administrative Duties and Responsibilities Collaborates with the Director of Organizational Development, Quality Assurance, and Training Coordinator to manage quality assurance processes for the MIH/CP Program, focusing on customer service, documentation, and continuous improvement across all internal and external levels. Implements and assists in the adoption of policies, procedures, and practices related to all aspects of MIH/CP, ensuring the delivery of high-quality patient care and customer service. Ensures compliance of operations and personnel with all local, state, and federal regulations, including HIPAA and OSHA requirements. Monitors, analyzes, and reports on operational metrics and key performance indicators to track MIH/CP Program performance, ensure contract compliance, and optimize customer service. Manages departmental budgets, monitoring expenses and proactively adjusting expenditures to align with revenue targets. Oversees documentation processes to guarantee accurate and complete information required for billing. Coordinates daily dispatch and scheduling activities to ensure efficient and timely responses to customer needs. Supervises external and internal incident investigations, including reporting and managing claims, complaints, incidents, injuries, and accidents. Maintains current state and county certifications; attends Continuing Education (CE) courses, company, and departmental meetings. Oversees ALS logistics, including oversight of narcotics, equipment, and compliance. Assists the Lead Materials Management Assistant in the procurement and stocking of ALS medications and supplies. Maintains and order vaccines, as needed. Upholds and implements the philosophies, objectives, and policies of TransCare and the Crisis Center of Tampa Bay. Establishes and maintains positive working relationships with staff, vendors, and stakeholders at all levels. Performs additional duties as needed to meet departmental or CCTB objectives. Assumes responsibilities of other operational positions as required. Supervisor Responsibilities Directly supervises Community Paramedics. Performs supervisory responsibilities by managing and allocating employee resources in accordance with company policies, applicable laws and company initiatives/goals. Responsibilities include interviewing, hiring, training, and developing employees; planning, assigning, and directing work (including scheduling); appraising performance; rewarding, coaching, and disciplining employees; addressing complaints and resolving problems. Acts as a change agent and develops a high-performing team in the spirit of exceptional service to all internal …

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