Communications Supervisor

Communications Supervisor – TMG Onsite – Las Vegas, NV About Us: Transportation Management Group (TMG) is a management services organization specializing in the non-emergency medical transportation (NEMT) industry. Headquartered in Las Vegas, NV, TMG partners with NEMT providers to deliver operational, administrative, and strategic support that drives efficiency, scalability, and growth. With deep experience in NEMT operations, our team supports areas such as dispatch, workforce management, compliance, and performance optimization. We focus on building streamlined processes and scalable infrastructure to help our partners operate effectively across multiple markets. Guided by our core values—Compassion, Attitude, Responsibility, and Excellence ("We CARE")—we are committed to fostering a culture of accountability, collaboration, and continuous improvement. About the Role: TMG is seeking a confident, operations-driven Communications Supervisor to lead real-time dispatch operations in a 24/7 NEMT environment. This role is ideal for an experienced dispatcher or logistics professional ready to step into a shift leadership position within a growing healthcare transportation organization. In this high-impact, command-floor role, you will oversee live dispatch operations, balance service demand with driver capacity, ensure compliance with safety and regulatory requirements, and lead the communications team during your shift. Reporting to the Communications Manager, you will serve as the operational lead—making time-sensitive decisions that directly impact service performance, compliance, and team execution. The ideal candidate thrives in fast-paced environments, demonstrates strong situational awareness, and leads calmly and decisively under pressure. If you're ready to take on a leadership role where your decisions drive operational success and service delivery, we encourage you to apply. Key Responsibilities: Dispatch Operations (Primary Responsibility) Actively dispatch Wheelchair (WC), Stretcher (STR), and Ambulatory (AMB) trips. Monitor dispatch boards (Tevvo, Santa Cruz) in real time. Assign trips based on vehicle capability, crew certification, location, and driver hours. Manage trip progression and ensure accurate documentation. Respond quickly to cancellations, delays, and service disruptions. Shift Leadership Serve as Supervisor on Duty while dispatching. Support and coach dispatchers in real time. Monitor floor performance and redistribute workload as needed. Step in during high-volume periods to stabilize operations. Serve as escalation point for complex driver or facility issues. Compliance & Staffing Oversight Monitor driver hours to prevent 12-hour rule violations. Help control unnecessary overtime exposure. Manage dispatch coverage during call-offs or low staffing. Escalate compliance or safety concerns promptly. Identify operational risks related to service gaps or staffing shortages. Performance Monitoring & Reporting Monitor On-Time Performance (OTP) and late-trip trends. Identify and address risks impacting service performance. Communicate operational concerns to leadership in a timely manner. Complete accurate shift pass-down reports and required documentation. Provide performance feedback and operational insights to the Dispatch Manager. Additional Responsibilities Perform other duties as reasonably assigned by management. Minimum Essential Functions: To perform this job successfully, an individual must be able to perform the essential duties of the position, with or without reasonable accommodation. The Company will engage in the interactive process as required by applicable law. Maintain regular and predictable attendance and the ability to work assigned schedules, consistent with applicable law. Communicate effectively in English, both verbally and in writing, including speaking, hearing, and exchanging information via phone and electronic systems. Maintain focus, attention to det…

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