Communications Dispatcher II, Full Time - Springfield Technical Community College

Location: Springfield, MA Category: Campus Police Job Type: Full-time Posted On: Thu Oct 15 2026 Job Description: Incumbents of this position transmit messages from a radio communications base station; monitor various radio frequencies; operate radio transmitting and receiving equipment; maintain records and logs of messages; search files to obtain information; coordinate radio communications; and perform related work as required. RESPONSIBILITIES : See also the Massachusetts Department of Personnel Administration Job Specifications for Communications Dispatcher series. Oversees and monitors communications activities to ensure compliance with governing laws, rules and regulations. Oversees and monitors communication dispatch activities for multiple alternative campus locations, in addition to the main campus. Testifies in court proceedings. Serves as the first point of contact for callers and walk-in's requesting service from the STCC Police Department. Reviews all dispatch logs for completeness, accuracy and punctuality. Handles confidential information appropriately. Advises, directs and interprets emergency calls for service and initiates police, fire an emergency medical response, as needed, to incidents. Initiates emergency alerts for notifying or updating campus personnel of ongoing emergency conditions. Monitors intrusion, duress, fire and card access alarms and notifies and directs the appropriate personnel to respond. Monitors area police scanner frequencies and advises STCC police patrol personnel of emergency types of calls occurring in the general area. Operates a multi-line telephone system, emergency telephone system, and directs calls to appropriate personnel, providing information as requested. Documents all pertinent information relating to incidents on campus, personnel matters, etc. on the computerized incident reporting management system. (police log) Operates and monitors multi-camera surveillance system. Operates and monitors access control systems. Compiles the CLERY Crime Log. Compiles and provides a statistical data report to the Chief (when requested). Receives and relays DCJIS terminal information to appropriate police personnel. Prepares and submits electronic work orders to the Facilities Department (when applicable). Initiates (and documents) employee callbacks for maintenance emergencies, after normal business hours. Initiates telephone notifications to various College officials in the event emergencies or other critical incidents, as directed by the on-duty supervisor. Updates, organizes, and maintains, all emergency response manuals; alarm codes, and applicable policy manuals kept within the dispatch area. Dispenses keys to authorized persons following prescribed sign-out and retrieval procedures. Receives and controls "administrative journal (police log) entries" for lost and found property. Assists IT System Administrator with software issues -IMC, DCJIS. Follows departmental policies and appropriate laws. Attends required training. Actively supports the teaching and learning process; practicing honesty and integrity in and out of the police department; strives to create and support a student-centered environment while fostering academic innovation and excellence. Works actively with other areas of the college to ensure a spirit of college wide collaboration, collegiality, civility, and teamwork. Respects the function of dissent in an academic institution while advancing a collegial atmosphere of campus collaboration. Embraces the ideals of diversity and inclusiveness and supports the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation. Provides flexible, responsive and high-quality service to all students, faculty, and staff, and continuously assessing processes and procedures and revising accordingly. Performs other duties as assign…

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