Communications Coordinator & Dispatcher - FT

Communications Coordinator & Dispatcher - FT About Winterthur The Winterthur Museum, Garden & Library Public Safety Department is seeking a professional, customer-focused Communications Coordinator & Dispatcher to join our team. As the nerve center of the Public Safety Department, the Dispatcher serves as the primary point of contact for emergency and non-emergency communications, coordinates field response activities, monitors advanced security and life-safety systems, and supports the safety and security of Winterthur's guests, employees, collections, and 1,000-acre estate. This role offers a unique opportunity to work in a dynamic public safety environment while contributing to the protection of one of the nation's premier museums, gardens, and research institutions. Position Summary The Communications Coordinator & Dispatcher serves as the communications hub for the Winterthur Public Safety Department. Working from the Central Command Center, this position is responsible for coordinating security and emergency communications, monitoring life-safety and security systems, dispatching Public Safety Officers, documenting incidents, and supporting daily operations across the estate. This role plays a critical part in protecting Winterthur's collections, historic buildings, employees, visitors, and grounds. Successful candidates are detail-oriented, calm under pressure, highly organized, and committed to exceptional customer service and professionalism. Essential ResponsibilitiesCommunications & Dispatch Receive and prioritize emergency and non-emergency calls for service. Dispatch Public Safety Officers based on operational needs and established protocols. Maintain clear and professional radio, telephone, and electronic communications. Monitor officer status and coordinate responses during emergencies and special events. Ensure emergency communications receive immediate attention and appropriate response. Security & Life-Safety Monitoring Monitor and operate security and life-safety systems, including: CCTV and video surveillance systems Access control systems Intrusion and duress alarms Fire alarm systems Environmental and facility monitoring systems Evaluate alarms and alerts and initiate appropriate response procedures. Coordinate after-hours notifications and emergency call-outs as needed. Documentation & Records Management Create and maintain accurate records for calls for service, incidents, and departmental activities. Enter and update information within departmental reporting systems. Review reports for accuracy, completeness, and proper documentation standards. Maintain operational logs and records in accordance with departmental procedures. Property & Access Control Issue and track department equipment, keys, radios, credentials, and temporary access devices. Maintain accountability for property issued through the Communications Center. Verify authorization for asset removal and support loss-prevention procedures. Process visitor and contractor access requests as required. Operational Support Assist with maintaining continuity of operations during evenings, weekends, holidays, and other periods when supervisory personnel may not be immediately available. Exercise sound judgment and decision-making within established policies and procedures. Support public safety initiatives, special events, and departmental projects as assigned. Professionalism & Confidentiality Protect sensitive, confidential, and security-related information. Maintain a professional demeanor when interacting with visitors, employees, contractors, and emergency responders. Adhere to all departmental policies, procedures, and operational standards. Maintain the security and integrity of the Central Command Center. Preferred Qualifications High school diploma or equivalent required. Previous dispatch, communications, public safety, security, emergency services, military, law enforcement, or customer service experience preferred. Ability to effectively …

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