Communication Dispatcher I - Day Shift

Taunton State Hospital is seeking a qualified candidate for the Communications Department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping). Please Note : The schedule is full-time, 40 hours per week, on the day shift. Hours are 7 a.m. to 3 p.m. on Saturday/Sunday; and 11 a.m. to 7 p.m. on Wednesday/Thursday/Friday. Days off are Monday and Tuesday. Duties and Responsibilities (these duties are a general summary and not all inclusive): Operates a Cisco console for telecommunications system. Operates Emergency paging and/or beeper system. Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response. Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission Monitors radio frequencies to receive, evaluate & forward information. Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units. Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation. Required Qualifications : Ability to understand, explain and apply the laws, rules and policy & procedures governing assigned console activities. Ability to read, write & comprehend the English language. Ability to use proper English grammar, punctuation and spelling. Ability to operate telecommunication equipment. Ability to speak clearly and distinctly. Ability deal tactfully with others. Ability to give oral instructions in a precise, understandable manner. Ability to obtain information by inquiries with other departments & outside facilities. Ability to make decisions & act quickly during emergency situations. Ability to work accurately with names, telephone numbers, codes, abbreviations, and/or symbols. Ability to assemble pieces of information according to established procedures. Ability to maintain accurate records. Ability to follow oral & written instructions. Ability to establish and maintain harmonious working relationships with others. Ability to work independently. Ability to exercise sound judgment. Ability to exercise discretion when dealing with confidential information. Preferred Qualifications: Given the population served, bilingual or multilingual fluent. Prior experience in code calling, dispatch, or communications. License and/or Certification Requirements: Based on assignment, appointee must obtain a valid Restricted Radiotelephone Operator’s permit issued by the Federal Communications Commission. About Taunton State Hospital: Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 62-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses. The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community. DMH Vision and Mission: The Department of Mental Health, as the State Mental Health Authority, assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights, and supports mental health training and research. This critical mission is ac…

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