Commercial Service Call Taker/Dispatcher

Compensation & Perks Salary ranges from $50,000-$65,000 per annum. Negotiable based on education and experience. Incentive and bonus plans 2-weeks paid vacation to start Extended health and dental benefits 5% RRSP matching available after 1 year of employment Paid training to support continuous growth and to encourage promotion and advancement within the company Work anniversary gift & birthday gift Dog friendly office - yes you can bring Fido! Pancake and food truck breakfasts, BBQ lunches Company sponsored team building events including weekend fishing trips, baseball games, golf tournaments, go karting, paintball, mani-pedis, and an annual Christmas party! About Us Ashton Mechanical Group is growing! Our commercial service division has reached unprecedented growth and we are expanding our operation to support this. We are currently hiring for another Call taker/Dispatcher to join our growing Commercial service team! *This is not a trucking dispatch role.* Ashton Mechanical Group is a leading provider of plumbing and HVAC services. Our professional technicians work throughout the Lower Mainland providing plumbing, heating, air conditioning, ventilation, and mechanical system service and maintenance. A few quick facts about Ashton Mechanical Group: · We are a family business proudly serving Metro Vancouver for 35+ years. · Our Commercial Team has service contracts with over 300 buildings and complete service, maintenance, replacement, and installation work year-round. · Commercial has a team of 35+ field technicians and estimators that you would be working alongside with · We work for some notable companies and several municipal governments including City of Vancouver, City of Richmond, Cadillac Fairview, FirstService Residential, Rancho Management, Westbank and Wynford Properties. To learn more about who we are check out our commercial department website: www.ashtonmechanical.ca The Role The call taker/dispatcher serves as the pivotal point of contact between our clients and our field staff; evaluating customer needs and matching the appropriate technician to every job. The call taker/dispatcher strives to deliver the most efficient, highest quality customer experiences in our front line/dispatch team. This is an office-based position and is NOT a remote work position. This position is permanent, full time and reports directly to the Division Manager. Monday to Friday, 8 hours a day with overtime as/when needed. Responsibilities The Call taker/Dispatcher is responsible for answering client inquiries, scheduling work, and coordinating our technical team efficiently and professionally. With a consistently high level of attention to detail, the right dispatcher/ call taker provides our customers with a professional experience from the first phone call to the completion of the service work. Duties include: · Enhance current dispatch processes to improve department efficiency · Relay accurate information to technicians, ensuring the very best in customer experience · Oversee the whereabouts of each technician, anticipating their needs to achieve optimal performance · Update customers throughout the day on the technicians’ progress · Demonstrate professionalism and establish strong customer relationships · Respond to customer requests, resolve issues, and promote Ashton at every interaction · Participate in training to support company goals · Demonstrate an interest in growth initiatives and helping meet department targets Qualifications & Requirements · Minimum 5 years dispatch/scheduling experience in the HVAC and/or plumbing industry or comparable field (i.e. electrical) · Experience dispatching/booking jobs for 15+ technicians · Proven ability to act as a liaison between clients and technicians · Self-starter who is assertive and willing to “go the extra mile” for clients and the team is a must &mid…

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