Commercial Order Desk Clerk

This position reports to the Customer Service, Order Desk & Administration Team Lead for the successful delivery of the role. Additionally, close collaboration and communication with the Shipping & Fleet Manager, Warehouse Manager, and Director of Commercial ensure requirements are divisionally met.
POSITION SUMMARY:
The Order Desk Clerk will be in an essential position in implementing and monit
...
oring procedures to ensure exceptional and timely customer service. The position will assist management in the development and implementation of procedures to further develop the processes surrounding office efficiency.
Duties
• Processing and inputting orders placed over email, online, or phone for pick up and delivery
• Assisting with customer inquiries including order fulfillment, quotes, and account updates as requested
• Ensure approved substitute items are made on orders
• Send new items for activation and agent contact for out-of-stock
• Ensure costing is correct on orders and LTO’s are applied as requested
• Filling out and sending backorders to customers
• Send reminders to customers on missed orders, rescheduled orders, and stock arrival
• Proactively build relationships with customers and partners
• Other duties as required
Qualifications
• Ability to write, speak, and communicate clearly
• Friendly, professional, and energetic personality
• Proficient with computers and MS Office Programs
• Ability to work in a high-volume environment and maintain a positive attitude and disposition.
• Solid problem-solving and business skills
• Strong attention to detail and work quality
• Strong time management skills
• Able to work efficiently and effectively as a team member
Join us to be part of a vibrant team dedicated to delivering outstanding service while growing your career in a lively and supportive environment!
Expected hours: 40.0 per week
Benefits:
• Extended health care
• RRSP match
Work Location: In person

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