Commercial Operations Manager

Commercial Operations Manager Overhead Door Company of Jacksonville, LLC Department: Commercial Service & New Construction Reports To: General Manager / Ownership Employment Type: Full-Time Location: Jacksonville, Florida Position Summary The Commercial Operations Manager is responsible for managing the daily operations of the Commercial Service and Commercial New Construction divisions. This position oversees field personnel, scheduling, project coordination, work order invoicing, technician payroll, purchasing, inventory management, and overall operational efficiency. The primary objective is to ensure that commercial service work and new construction projects are completed safely, on schedule, within budget, and with a high level of customer satisfaction. The Commercial Operations Manager is accountable for technician productivity, labor efficiency, material availability, timely billing, and operational profitability. Pay is based on experience. Job Description and Duties: 1. Scheduling & Field Operations Manage and coordinate daily and weekly schedules for all commercial service technicians, installation crews, new construction and emergency calls. Assign both technicians and installation crews based on workload, experience, and project requirements. Communicate schedules and changes to technicians, customers, general contractors, and sales representatives. Monitor job progress and adjust schedules to accommodate emergencies, delays, and customer requirements. Ensure crews have the necessary materials, equipment, and job information before dispatch. 2. Commercial Service Operations Oversee all commercial service work orders from scheduling through invoicing. Review completed work orders for accurate labor, materials, equipment charges, and service descriptions. Ensure work orders are properly documented and invoiced within 24–48 hours of completion. Monitor open work orders and follow up on incomplete or outstanding repairs. Coordinate return visits and material requirements for unfinished service work. Monitor technician productivity, billable hours, and callbacks. Coordinate preventive maintenance schedules and recurring service agreements. Resolve service-related customer complaints and scheduling issues. 3. Commercial New Construction Operations Manage the operational execution of commercial new construction projects after turnover from the sales department. Review project scope, estimated labor hours, material requirements, and installation schedules. Coordinate material orders, delivery dates, equipment rentals, and manpower. Communicate with general contractors regarding project schedules, site readiness, and installation requirements. Monitor project progress and ensure installation crews meet scheduled milestones. Track actual labor hours against estimated hours. Identify scope changes, additional work, and potential change orders. Coordinate project closeout, punch lists, inspections, and final documentation. Ensure completed projects are submitted for billing. Coordinate progress billing and stored-material billing with accounting when applicable. 4. Technician Supervision & Payroll Directly supervise commercial service technicians and new construction installation crews. Review and approve weekly technician timecards. Ensure labor hours are accurately allocated to the appropriate work orders and projects. Monitor attendance, overtime, vacation requests, and technician availability. Evaluate technician productivity, quality of work, and overall performance. Assist with recruiting, onboarding, training, and performance evaluations. Enforce company policies, safety requirements, and workplace expectations. 5. Inventory & Material Management Maintain appropriate stock levels for commonly used commercial service and installation materials. Oversee warehouse inventory and technician truck stock. Establish minimum and maximum stock quantities for frequently used parts. Coordinate regular inventory counts and rep…

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