Commercial Lines / IT Operations Servicing Intern

Position Summary:

OVD Insurance offers paid internship opportunities for current students who are interested in pursuing careers in the insurance sector. Our summer internship program presents opportunity for participants to gain insights and experience within the industry. The OVD Commercial Lines (CL) department provides an excellent setting for aspiring professionals looking to start a career in commercial insurance. Our CL Servicing Team has two distinct positions – Account Managers (AM) and Account Coordinators (AC). Each position involves servicing responsibilities related to designated accounts. The AM serves as the main point of contact for clients, while the AC acts as a support to the AM. Both positions are engaged from the beginning to the end of the process and throughout the policy's lifespan, setting OVD apart from other agencies.

The above roles require extensive use of Applied EPIC, OVD's agency management system, and its suite of extensions. This system is administered by the P&C Technology Manager. Interns will gain a comprehensive understanding of this system, enabling them to assist with routine requests, maintenance, and data quality initiatives. This internship will shine a light on the intricacies of processing new and renewal business as well as provide exposure to agency operations. It also provides valuable insights which are advantageous for individuals looking to pursue a servicing role in the future.

This program aims to augment the academic knowledge you have gained through your studies, allowing you to apply your learning to real-world scenarios. Furthermore, the program features educational workshops, presentations from senior leaders within the organization, and encourages collaboration, fostering interactions with fellow professionals across various locations. 

Location: Grand Rapids, MI

Here’s what you’ll do:

Shadow & Train:

• Our comprehensive "learning by doing" experience provides you with a realistic look at what it means to be an Account Coordinator/Account Manager through job shadowing, client interaction and more.
• Work alongside industry leaders and seasoned professionals

Service:

• Exposure to day-to-day client management 
• Exposure to operating systems and agency management systems
• Data analysis and application
• Exposure to the role an agency plays related to Claims

Agency Operations:

• EPIC Data Cleanup project
• Assist in building out reports and dashboards
• Data Review & Entry 

Learn & Grow:

• Assist with a variety of projects and tasks related to relationship management, customer service and system administration needed for insuring medium to large businesses.

Here’s what you’ll need:

• Students should be currently enrolled in a higher education institution and entering their junior or senior year of college
• Currently pursuing a Bachelor’s Degree in Business & Information Systems, Data Analytics, or Insurance & Risk preferred.
• Must be a current student through the duration of the intern program.
• Ability to type quickly and accurately on a keyboard (Required)
• Ability to focus and review/enter data for extended periods of time.  
• Microsoft Office proficiency (Required)
• Able to work onsite for the duration of the internship.
• Internship Date Availability: May 18, 2026 – August 7, 2026
• Some travel to different states may be required at the company’s expense
• Drive. Ownership. Accountability. Passion. 
• Extremely strong oral and written communication skills, including the ability to translate “technical speak” in a way that end users at all levels can understand.
• High energy work ethic with ability to work independently while maintaining excellent customer relationships. 
• Proactive approach and highly organized.
• Ability to work collaboratively with others. 

Core Competencies:

• Accuracy: Achievement of correct and precise work.
• Accountability: Acceptance of responsibility and one's own actions. 
• Written Communication: Ability to write letters, reports and e-mails using clear and concise vocabulary, style, grammar, and punctuation.
• Problem Solving: Ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems. 

Work Environment & Physical Requirements:

The work environment and physical demands described here are representative of those that may be encountered and must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Low to Moderate noise (i.e. business office with computers, phone, and printers)
• Ability to work in a confined area.
• Ability to sit/stand at a desk for an extended period.
• While performing the duties of this job, the employee will be regularly required to stand, sit, talk, hear, reach, stoop, kneel, and use hands and fingers to operate a computer, telephone and keyboard. 
• Specific vision abilities required by this job include close vision requirements due to computer work and the ability to read and understand written word. 
• Light to moderate lifting may be required. 

OVD Insurance is an Equal Opportunity Employer, including disability and veteran, that celebrates diversity and believes employing a diverse workforce is key to our success. We are committed to providing equal employment opportunities to all individuals. All applicants will be considered for?employment?without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status.  

To Executive Search Firms & Staffing Agencies: OVD Insurance does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered OVD Insurance property, and OVD Insurance will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting OVD Insurance Human Resources Talent Department.

We are not able to sponsor work visas for this position.

This job description does not list all duties of the job. Employees may be asked by management to perform other duties as needed. The Company reserves the right to revise this job description at any time. This job description is not a contract for employment and does not infringe upon the Company’s at-will employment status.