Commercial Kitchen & Refrigeration Parts Specialist

Location: West Babylon, NY | Full-Time | Onsite Starting Pay: $30.00 per hour Air Comfort Service Group (ACSG) is a growing, full-service mechanical services provider specializing in commercial HVAC, refrigeration, kitchen equipment, and mechanical systems. We take pride in delivering reliable service, technical expertise, and exceptional client experiences. As we continue to grow, we're looking for an organized, dependable Commercial Kitchen & Refrigeration Parts Specialist to support our field technicians and service operations. This is an opportunity to contribute your parts knowledge, strengthen inventory and purchasing processes, and play an important role in keeping service moving for our clients. This position manages the parts process from identification and sourcing through receiving, inventory, and distribution. Working closely with technicians, service managers, vendors, and office personnel, you will help ensure the right parts are available when needed and that orders are tracked through completion. The ideal candidate is detail-oriented, resourceful, and comfortable working in a fast-paced environment where priorities may shift. We're looking for someone who takes ownership of their work, communicates clearly, and follows through on outstanding items. KEY RESPONSIBILITIES PARTS IDENTIFICATION & PURCHASING Identify commercial kitchen and refrigeration parts using model and serial numbers, photographs, equipment manuals, diagrams, and vendor resources Obtain pricing, confirm specifications, availability, and delivery timelines, and source parts from appropriate vendors Prepare purchase orders and maintain accurate purchasing records TECHNICIAN & SERVICE SUPPORT Respond promptly to parts requests from technicians and service managers Prioritize urgent requests to support timely repairs and service completion Coordinate parts pickups and deliveries as needed Communicate order status, delays, and sourcing issues to the appropriate team members RECEIVING & INVENTORY MANAGEMENT Receive and inspect deliveries, verify quantities, pricing, and condition, and resolve discrepancies Label, organize, store, and distribute parts while accurately recording inventory transactions Monitor stock levels and replenish commonly used parts Assist with cycle counts and physical inventory, investigating discrepancies ORDER TRACKING, RETURNS & WARRANTY CLAIMS Track open orders, backorders, special orders, and emergency requests through completion Process returns, credits, core charges, and warranty claims Follow up with vendors to resolve outstanding orders, returns, and credits SHOP ORGANIZATION & OPERATIONAL SUPPORT Keep the shop, parts room, and storage areas clean, organized, and secure Identify opportunities to improve parts organization, inventory accuracy, and purchasing processes Perform other related duties as assigned WHAT YOU BRING Experience with commercial kitchen, refrigeration, HVAC, appliance, or mechanical parts strongly preferred Ability to identify parts using equipment information, photographs, and technical diagrams Familiarity with manufacturers such as True, Traulsen, Hoshizaki, Manitowoc, Beverage-Air, Delfield, Hobart, Vulcan, Frymaster, and Blodgett is a plus Strong computer, data-entry, and online research skills Experience with inventory or service-management software preferred Strong organizational skills, attention to detail, and consistent follow-through Ability to manage multiple requests, assess urgency, and adjust to changing priorities Clear, professional communication and the ability to work effectively with technicians, vendors, and office personnel Valid driver's license and acceptable driving record preferred Ability to lift and move parts and equipment weighing up to 50 pounds and perform duties involving standing, walking, bending, and reaching, with or without reasonable accommodation Ability to work onsite in a shop or warehouse environment COMPENSATION & BENEFITS Starting pay of $30.00 per hour …

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