Commercial Dispatcher - Waste Industry

Job Description Position Title: Commercial Dispatcher Department: Operations Reports To: Commercial Route Manager / Operations Manager Position Summary The Commercial Dispatcher is responsible for coordinating and monitoring daily commercial waste collection routes to ensure efficient, timely, and reliable service. This position works closely with drivers, operations management, customer service, and other departments to manage route assignments, address service disruptions, accommodate customer needs, and maximize operational efficiency. The ideal candidate is organized, decisive, detail-oriented, and able to communicate effectively while managing changing priorities in a fast-paced environment. The Commercial Dispatcher plays a critical role in keeping daily operations running smoothly while supporting driver productivity, customer satisfaction, and company service standards. Essential Duties and Responsibilities Dispatching and Route Management Coordinate and assign daily commercial front load collection routes based on scheduled service requirements, driver availability, and equipment availability. Communicate route assignments, collection schedules, special instructions, and service changes to drivers. Monitor route progress throughout the day and address delays, missed stops, equipment issues, and other service disruptions. Adjust routes as needed to accommodate emergency pickups, extra services, container exchanges, customer requests, and changing operational needs. Coordinate route coverage for driver absences, call-offs, breakdowns, and other unexpected situations. Ensure drivers have accurate service information, including customer locations, collection requirements, access instructions, and special handling notes. Coordinate with management to resolve route conflicts, capacity issues, and other operational challenges. Review route completion status and follow up on incomplete services or reported collection issues. Identify opportunities to improve route efficiency, reduce unnecessary mileage, and maximize driver and equipment utilization. Driver Communication and Support Maintain consistent communication with drivers throughout the workday regarding route assignments, service changes, delays, and operational concerns. Serve as the primary point of contact for drivers regarding dispatch-related questions and daily route issues. Provide clear instructions and timely updates to help drivers complete their routes safely and efficiently. Communicate equipment breakdowns, vehicle concerns, and other issues to the appropriate personnel for resolution. Coordinate with supervisors and maintenance personnel when vehicle or equipment issues affect route completion. Reinforce company procedures, service expectations, and safe operating practices. Escalate driver performance concerns, recurring route problems, and significant operational issues to management. Customer Service and Service Coordination Coordinate with customer service representatives regarding missed collections, service complaints, extra pickups, and schedule changes. Prioritize and communicate service recovery needs to minimize customer inconvenience. Ensure customer-specific service requirements and special instructions are communicated accurately to drivers. Investigate reported service issues by reviewing route information and communicating with drivers and relevant departments. Provide timely updates to internal personnel regarding service delays, route changes, and collection status. Maintain a professional and solutions-oriented approach when addressing service challenges. Operational Records and Reporting Maintain accurate dispatch records, route notes, service changes, and other dispatch-related information. Update routing or operating systems to reflect route adjustments, completed services, and outstanding collections. Review daily route completion information and identify services requiring follow-up. Report significant delays, recurring service issu…

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