Columbus Airport Marriott - Catering Sales Manager OEM

Catering Sales & Convention Services Manager OEM Department: Sales and Catering Reports To: Director of Catering/DOS FLSA: Non-Exempt (OEM) Position Overview The Catering & Convention Services Manager is responsible for generating, planning, and executing catering events, corporate meetings, and convention business while actively managing associated group room blocks. This dual-focused role balances proactive sales acquisition with meticulous logistics management, acting as the primary single point of contact for planners from contract execution through departure. The manager oversees banquet food and beverage details, meeting specifications, rooming lists, reservation cutoff dates, and billing reconciliation to maximize total property revenue and ensure seamless guest experiences. Key Responsibilities Sales & Revenue Generation Proactively identify, qualify, solicit, and close catering and event sales opportunities to achieve or exceed individual and team revenue goals. Cultivate and expand relationships with corporate accounts, convention organizers, association planners, and social event hosts. Develop, tailor, and present persuasive catering proposals and menu options aligned with client objectives and budget parameters. Partner with the commercial sales team to identify cross-selling opportunities across guest rooms, banquet functions, and audio/visual services. Event Planning & Convention Services Act as the dedicated liaison for clients throughout the entire event lifecycle, orchestrating all logistical requirements. Conduct client site visits, planning meetings, menu tastings, and comprehensive operational walkthroughs. Author, detail, and distribute precise Banquet Event Orders (BEOs) and Group Resumes, communicating operational timelines, room setups, audiovisual needs, and food/beverage specifications across all hotel departments. Lead weekly BEO and group resume review meetings with Banquet, Culinary, Front Desk, and Housekeeping leaders to align on execution plans. Provide on-site coverage during key convention activities and major functions to welcome planners, oversee setups, and handle real-time client requests. Group Room Block & Housing Management Serve as the primary contact for group housing needs once contracts are finalized, managing room blocks across assigned corporate, convention, and social groups. Monitor group pickup reports, attrition clauses, room block commitments, and release dates; audit room blocks regularly to mitigate slippage and attrition risks. Oversee cutoff dates proactively, communicating directly with meeting planners to secure extensions, release unused rooms back into inventory, or adjust commitments. Receive, verify, and process rooming lists, VIP requests, billing instructions (room/tax vs. incidentals), and special accommodations in the property management system. Coordinate customized group booking links (Passkey/direct booking URLs) and assist attendees and meeting planners with reservation changes or troubleshooting. Conduct daily group reservation audits prior to arrival and coordinate pre-arrival check-in logistics with the Front Desk and Reservations teams. Client Care & Account Administration Deliver prompt, polished customer service by resolving inquiries, revision requests, and operational challenges efficiently. Prepare and process contracts, addendums, deposit schedules, and event payment authorizations in strict compliance with hotel credit standards. Maintain accurate account activity, trace dates, BEO files, and room block histories in hotel CRM and property management systems (e.g. CI/TY, Delphi.fdc, FSPMS, MARSHA, Power of M). Perform post-event billing audits alongside the accounting team, validating room charges, attrition, and food/beverage consumption before presenting the final master invoice to the client. Solicit post-convention feedback to identify service enhancements and secure repeat booking commitments. Qualifications & Competencies Experience: Minimum…

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