Collaboration Services Engineer

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. Where is the work: Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires. What's in it for you: The Collaboration Services Engineer is responsible for the engineering, deployment, administration, support, and continuous improvement of collaboration technology across Trane Technologies. The primary focus of this role is Microsoft Teams Rooms, conference-room audio/video systems, and enterprise digital signage. This role translates business and user needs into reliable, secure, and supportable solutions. The engineer works closely with IT infrastructure, networking, security, service operations, business stakeholders, site teams, installation partners, and managed service providers to deliver consistent experiences across the enterprise. The successful candidate combines hands-on technical capability with strong customer service, vendor coordination, documentation, and project execution skills. The role may support high-visibility executive meetings, leadership events, town halls, board activities, and other time-sensitive business engagements. What you will do: Teams Rooms and Meeting Technology Own the day-to-day engineering and operational support of Microsoft Teams Rooms, including room systems, touch consoles, cameras, microphones, speakers, displays, control systems, room peripherals, and related network and power dependencies. Administer and monitor Teams Rooms through the Microsoft Teams Rooms Pro Management Portal, Teams Admin Center, and approved device-management and vendor platforms. Maintain room standards, naming conventions, licensing, configuration baselines, monitoring groups, asset records, and lifecycle information. Support standard and custom Teams Room designs, including rooms with integrated AV control, multiple displays, specialized audio, room-combining capabilities, and redundant or high-availability components. Perform room readiness assessments, installation validation, acceptance testing, firmware and software updates, configuration reviews, and post-deployment verification. Troubleshoot complex room incidents involving Teams, Windows or Android room systems, peripherals, AV signal paths, network connectivity, device authentication, room calendars, and user experience. Coordinate with networking, security, endpoint, identity, facilities, and external AV partners to resolve issues that span multiple technical domains. Support room lifecycle management, including technology assessments, refresh planning, end-of-life reviews, replacement recommendations, inventory accuracy, and annual site review activities. Help maintain room-finder data, room documentation, support procedures, knowledge articles, diagrams, and standard work. Digital Signage Engineer and support the enterprise digital-signage service, including App space or other approved signage platforms, players, displays, content endpoints, registration, device groups, and monitoring. Establish and maintain digital-signage governance, technical standards, security practices, support processes, and lifecycle requirements. Support signage deployments from requirements and design through procurement, installation, registration, testing, operational handoff, and ongoing support. Troubleshoot sign…

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