Co-Op/Intern Support and Learning Platform Administrator

About Kinaxis: About Kinaxis Are you looking to join an innovative, market-leading company where you can truly elevate your career? At Kinaxis we are serious about culture, we are serious about technology, we are serious about customers, and we are serious about not taking ourselves too seriously. If you are looking to be part of an incredible growth story, then we might just be the place for you! In 1984, we started out as a team of three engineers. Today, we have grown to become a global organization with over 2000 employees around the world, 6 global office and a best-in-class HQ in Ottawa, Canada. As winners of several Top Employer awards globally, we are proud to work with our customers and employees towards solving some of the biggest challenges facing supply chains today. Kinaxis is a global leader in modern supply chain orchestration, powering complex global supply chains, and supporting the people who manage them. Our powerful, AI infused platform provides full transparency and visibility across end-to-end supply chains, enabling our customers to make faster, better decisions. We are trusted by renowned global brands to provide the agility and predictability needed to navigate today’s volatility and disruption. With more than 40,000 users in over 100 countries, we are expanding our team as we continue to innovate and revolutionize how we support our customers. About the team: About the team We are seeking a detail-oriented and proactive Support and Learning Platform Administrator to join our team. This role will primarily focus on handling support tickets, ensuring smooth platform administration, and supporting the creation and adherence to internal processes. As a first line of support for the Kinaxis Learning Hub (KLH), you will play a crucial role in providing operational assistance and improving platform functionality for end-users. About the role: Location HYBRID/REMOTE: If in Ottawa or Toronto , you must be in the office at least three days a week.Other Canadian Locations – REMOTE Term Duration This is a full-time 8 month position starting January 2027 Co-op / Intern Eligibility This position is open to co-ops and interns. To be eligible, you must be currently enrolled in full-time education or be a recent/upcoming graduate within 12 months of the placement end date. Compensation range $19.46 - $28.55 hourly rate. The final offer within this range will reflect the candidate’s skills, year of education, and experience. Vacancy Status This is an existing job vacancy. What you will do Support and Ticketing Respond to and resolve support tickets in a timely and efficient manner, leveraging Salesforce CRM to track, prioritize, and document all technical and non‑technical inquiries. Troubleshoot and address platform‑related issues, using Salesforce case management tools to ensure accurate logging, root‑cause identification, and escalation of complex issues to the appropriate teams. Maintain clear and proactive communication with users by providing updates through Salesforce, ensuring transparency, timely follow‑through, and a consistently high level of customer satisfaction. Platform Administration Act as the first line of administration for Kinaxis University, ensuring smooth platform operation. Manage user access, permissions, and roles within the platform. Perform routine checks to ensure platform functionality and address any discrepancies. Process Creation and Adherence Assist in the creation of new processes and workflows to enhance platform efficiency and user experience. Ensure adherence to established processes, helping to maintain consistency and quality across all tasks. Continuously evaluate existing processes for improvement and suggest optimizations to streamline operations. Collaboration Work closely with cross-functional teams to ensure platform issues are addressed and resolved effectively. Assist in the implementation of updates or changes to the platform, ensuring minimal disruptio…

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