CMMS / Service Order Dispatcher – Facilities Maintenance

AHNTECH, Inc. is seeking a highly organized CMMS / Service Order Dispatcher to support a facilities maintenance and repair contract at Eglin Air Force Base. This position will serve as the central work-control, subcontractor-coordination, and maintenance-documentation member of AHNTECH's on-site team. Primary responsibilities include receiving service requests, creating and tracking work orders, maintaining the CMMS, scheduling preventive maintenance, coordinating specialty subcontractors, maintaining asset records, monitoring response and completion deadlines, and supporting contract reporting. A significant part of this position will be coordinating subcontracted maintenance and repair work . AHNTECH's staffing model uses qualified specialty subcontractors for work requiring specific licenses, certifications, manufacturer qualifications, specialized equipment, or technical expertise. AHNTECH remains responsible for scheduling, quality, safety, access, documentation, customer coordination, and overall performance of this subcontracted work. This is not a desk-only clerical position. The CMMS / Service Order Dispatcher will be expected to actively communicate with technicians, subcontractors, the Project Manager, Government personnel, suppliers, and vendors to keep maintenance work moving from initial request through final completion and documentation. Primary CMMS / Work Control Responsibilities Serve as a central receiving point for facility outages, repair requests, service calls, and maintenance issues. Create, issue, update, track, and close work orders in AHNTECH's CMMS. Accurately document work-request descriptions, locations, equipment, priority, date/time received, assignment, status, completion, and resolution. Classify and prioritize emergency, urgent, and routine service calls in coordination with the Project Manager. Monitor contractual response and completion deadlines and immediately elevate approaching or missed requirements. Schedule and track preventive maintenance activities. Establish and maintain equipment and facility asset records. Enter PM procedures, frequencies, equipment information, inspection results, notes, labor, materials, and completion information. Assist with development and maintenance of annual, quarterly, and monthly inspection and PM schedules. Maintain electronic maintenance records and supporting documentation. Assist with preparation of monthly reports, planning documents, manpower information, meeting minutes, and other required deliverables. Subcontractor Coordination Responsibilities Subcontractor coordination will be a major responsibility of this position. Duties will include: Coordinate the scheduling and dispatch of specialty subcontractors for maintenance, repair, inspection, and testing activities. Contact vendors and subcontractors to communicate work requirements, locations, access needs, schedules, and required completion dates. Track subcontractor service calls from initial assignment through completion. Coordinate subcontractor schedules with the Project Manager, Government personnel, facility occupants, and AHNTECH technicians. Help arrange site access, escorts, base credentials, work locations, equipment access, and other logistical requirements necessary for subcontractors to perform their work. Ensure subcontractors receive sufficient work-order information, equipment details, photographs, asset information, and scope descriptions before arriving onsite. Follow up with subcontractors on open work, pending estimates, material availability, scheduling delays, and completion dates. Obtain and organize subcontractor service reports, inspection reports, estimates, invoices, certifications, photographs, and supporting documentation. Ensure completed subcontractor work is documented in the CMMS and associated with the correct facility, asset, and work order. Track deficiencies identified by subcontractors and immediately notify the Project Manager when additional work, Gover…

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