Clinical Business Operations Representative 2 (Hybrid)

Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet . The Clinical Business Operations Representative 2 (Hybrid) position facilitates the prompt resolution of problems related to pre and post care that arise in daily clinical operations. The incumbent performs general administrative and receptionist functions, to include answering incoming calls, efficient management of patients, and the acquisition of necessary patient care and records. The Clinical Business Operations Representative 2 assists patients in a courteous, efficient, and professional manner and ensures adherence to divisional and departmental service standards. Assists the department in managing expectations surrounding pre and post patient care. Obtains or reviews all patient demographic information, insurance information and referral numbers. Reviews clinical records for completeness including authorization, signatures, missing data, and other patient information. Answers multiple telephones for the department: triage incoming calls, responds to questions, directs calls, and documents messages in the appropriate software. Greets visitors and callers, handles their inquiries, and directs them to the appropriate employee according to their needs. Works cooperatively with fellow employees to solve problems and enhance the smooth and efficient flow of the practice. Provides coverage for responsibilities of co-workers when assigned or as need arises. Develops and promotes the use of effective methods of communicating with physicians, managers, peers, trainees, and staff on a regular basis. Maintains confidentiality of all information. Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. CORE QUALIFICATIONS Education: High school diploma or equivalent Certification and Licensing: Not Applicable Experience: Minimum 3 year of relevant experience Knowledge, Skills, and Attitudes: Skill in data entry with minimal errors. Ability to communicate effectively in both oral and written form. Ability to work evenings, nights, and weekends as necessary. Skill in collecting, organizing, and analyzing data. Ability to work independently and/or in a collaborative environment. Commitment to the University’s core values. DEPARTMENT ADDENDUM Department Specific Functions Adheres to University and unit-level policies and procedures and safeguards University assets. Review future daily scheduled orders for accuracy and prepare supporting documentation, as well as obtain any necessary additional orders. 3. Works with the referring physician offices to acquire missing orders, if necessary, and to confirm correct clinical information. Contact patients daily to confirm appointments and provide all appointments and prep instructions. 5. Request/submit patient records and images, when necessary, from/to archives and HIM to ensure all prior imaging studies are available in time of services. Directs patient to the dressing room and prepares patient for imaging. Import/Export pertinent patient documents and images into PACS and/or UChart. Applies physical age-specific and/or developmental care needs of patients according to their documented physical/development requirement by competency validation checklist: Children Adolescents Adults Geriatric Challenged/Disabled Adheres to any regulatory body guidelines governing modality including but not limited to: Joint Commission, AHCA, ACR, FL DOH and FDA/MQSA. 10. Review MRI screening questionnaire and confirm accuracy of information provided. 11. Accurately schedule recall breast exams, breast biopsies, fine needle localization and stereota…

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