Client Support Specialist
EvonikWhat we offer At Evonik, you’re part of a global chemical company working in many sectors that go beyond chemistry. From lipids for tomorrow’s medicines, biosurfactants for green detergents, additives for plastics recycling or membranes to help drive forward the energy transition, you’ll play an essential part in helping the world’s most essential industries succeed. Our success hinges on a diversity of ideas powered by people, not egos. Whether you’re a scientist or engineer, new to the team or established, in business, production, or anything in between – we cheer each other on. Because we believe we can do anything. Explore everything. And Be Part of Something Special! Find out more about the many benefits we offer: https://www.evonik.com/en/careers/why.html Meet the team and get to know the people behind Evonik: https://www.evonik.com/en/news/meet-the-team.html The Customer Service Representative I is responsible for managing daily Order-to-Cash (O2C) order activities, which include receiving customer orders, submitting to AI order intake fiori app, cleansing them, resolving order blocks, processing change requests, validating prices using Cupset and freight costs and overseeing order releases. This role collaborates with supply chain partners and others to ensure timely and complete delivery of products. This role also oversees the import and export processes related to customer and internal IVPO replenishment orders, including liaising with customs, forwarders, and warehouses to ensure compliance with shipping regulations and organization of shipping documents (COA, BOL, etc.). This role also coordinates samples to customers and enters complaints from customers. RESPONSIBILITIES Manage daily customer order activities, including validation in fiori order intake app, perform availability check, pricing validation, send order acknowledgment and confirmations, managing order blocks, send invoices, coordinate with customers, plants and SCM partners to ensure timely delivery Manage Import/export processes for customer and internal IVPO replenishment orders by validating overseas IVPO replenishment orders, updating internal partners, monitoring all inbound and outbound shipments and determining corrective measures for delayed sea shipments Manage sales support activities, including validating and updating customer material info records (CMIR), managing customer collections and overdues REQUIREMENTS Education: Bachelor’s degree required. Experience: Recent BS graduates are welcome to apply. 2-5 years of customer service experience preferred with experience resolving client issues, resolving conflicts, and delivering outstanding customer service in a professional, non-call center environment. Experience working with supply chain , sales and logistics department preferred Technical Skills: Proficiency in Microsoft 365 Interpersonal Skills: Strong communication and interpersonal abilities. SAP Knowledge preferred RESPONSIBILITIES Accepts responsibility for his/her own safety and health. Performs assigned duties in a manner that is safe and protective of the environment. Follows operating procedures to ensure a safe and environmentally protective workplace. Observes and reports all incidents and unsafe conditions. Takes an active interest in improving safety and the environmental protection. Building steam, water, nitrogen, compressed air processing and control systems used to maintain or operate process equipment or not otherwise covered under other job descriptions. Building equipment MCC’s and other equipment de-energizing locations General building equipment not covered under other job descriptions such as heating/air conditioning, electrical outlets, lighting, powered cleaning tools, fork lifts, etc. General building dumpsters, trash containers and designated waste material management receptacles General building safety equipment not covered under other job descriptions process ar…