Client Support - Logistics Coordinator

Job Description The Logistics Coordinator monitors shipments, coordinates shipping and customs documentation, obtains freight rates, reviews freight bills, and keeps customers and internal teams informed. This role supports accurate shipment records, timely delivery follow-up, and resolution of shipping issues. This role reports directly to the Operations Manager, US. At Royal Thai, we elevate carpet design by finding inspiration in everything; we partner with a wide variety of artists from around the world to offer a multicultural perspective and an extensive design library to choose from. With a focus on the hospitality industry, we help create a feeling that welcomes guests in and enhances their stays. No matter where in the world our carpets roll out, they capture attention and add a finishing touch to spaces and stories. Overarching Objectives of this Role Coordinate shipment tracking and delivery follow-up while providing accurate, timely updates to customers and Sales Representatives. Maintain complete shipping and customs documentation to support clearance, delivery, and invoicing. Verify freight charges and factory invoice pricing within the assigned scope and resolve discrepancies. Take ownership of shipping issues through resolution while working closely with factories, brokers, carriers, and internal teams. Daily and Monthly Responsibilities Monitor ocean, air, and ground shipments for all orders through customs clearance and final delivery; update customers and Sales Representatives as requested or needed. Respond to customer and Sales Representative inquiries about proof of delivery, special handling, and expediting incoming shipments. Review and approve inland and air freight bills, resolve discrepancies, and submit approved bills to Accounts Payable for payment. Obtain freight rates and prepare quotes for air and inland shipments as requested. Respond to shipping correspondence from both factories regarding order status and coordinate ship confirmations. Verify factory invoice pricing against purchase orders for all orders and follow up on discrepancies. Act as the liaison between factories and customs brokers to obtain and coordinate required customs paperwork. Prepare packing lists and maintain organized copies of shipping documents and related correspondence. Submit shipment breakdowns showing the exact quantities to be invoiced. Provide backup coverage for Customer Service/Order Entry. Business Related Contacts Operations, Customer Service, Project Managers, Sales Representatives, Shipping, Accounts Payable, Billing, and factory teams Customers, freight carriers, freight forwarders, and customs brokers Attributes, Skills, Competencies and Qualifications: Strong attention to detail when reviewing shipment quantities, freight bills, invoices, purchase orders, and shipping documents. Ability to communicate clearly and professionally with customers, carriers, brokers, factories, and internal teams. Strong organizational and follow-up skills with the ability to manage multiple shipments and deadlines. Ability to identify discrepancies, gather needed information, and coordinate practical solutions. Dependable, accountable, and able to work independently while keeping others informed of progress and delays. Strong teamwork skills and willingness to provide backup coverage when needed. Ability to follow documented procedures, maintain accurate records, and escalate issues promptly. Proficiency with Microsoft Office, particularly Excel, and the ability to learn company-specific systems. Working knowledge of freight terminology, shipping documents, and shipment tracking preferred. Previous experience in logistics, shipping coordination, freight forwarding, manufacturing, or a related field preferred. Benefits: 401(k) 401(k) matching Dental insurance Employee assistance program Flexible spending account Health insurance Life insurance Paid time off Retirement plan Vision insurance Work Location: Hybrid remote in Calho…

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