Job Title: Client Success & Video Operations Manager (SA)
This role is mission-critical to supporting business growth while maintaining high-quality service delivery. It blends Client Success (30%) with Video Production (35%), along with Operations and Admin (35%). You will own client relationships while producing or coordinating short-form video content—an increasingly central driver of client campaign performance.
About the Company:
Our client is a growing digital marketing agency that helps local service businesses thrive through lead generation, full-funnel marketing, and personalized support. Their core services span Facebook and Google Ads (top of funnel), CRM-driven nurturing (middle funnel), and light bottom-funnel support to deliver measurable growth for their clients.
With a founder-led team and strong client partnerships, the agency is now seeking to offload critical day-to-day functions to focus on business growth.
Client Success (30%)
Serve as a key point of contact for client communication (email, Slack, and calls)
Support onboarding, training, and ongoing success for service-based businesses
Coordinate campaign launches and track client performance in Meta and Google Ads
Proactively monitor client sentiment and identify upsell or improvement opportunities
Collaborate closely with the founder and internal team to keep clients engaged and happy
Video Editing & Production (35%)
Own short-form video production for client campaigns (e.g., reels, shorts, stories)
Use tools like Final Cut Pro, CapCut, Canva, and AI platforms to edit engaging content
Add captions, transitions, music, effects, and branding elements to elevate quality
Ensure fast turnaround times and high creative standards
Coordinate outsourced editing projects when needed and manage delivery timelines
Operations & Admin Support (35%)
Manage calendars, inboxes, and internal workflows (via Notion & GoHighLevel)
Oversee invoicing, reporting, meeting logistics, and internal documentation
Keep projects organized and ensure no balls are dropped across client accounts
Provide light support with lead generation and early-stage sales tasks
Must-Have Qualifications:
2+ years in client success or account/project management, ideally in a marketing or creative setting
Proven experience with short-form video editing, including a portfolio or samples
Proficiency with editing software (e.g., Final Cut Pro, CapCut, Canva, or equivalent)
Strong written and verbal English skills for clear, professional communication
Confident using tools like Notion, GoHighLevel, and marketing CRMs
Exceptionally organized, proactive, and self-managing
Nice-to-Haves:
Hands-on experience running or supporting Meta/Google Ads
Experience working in an agency or remote startup environment
Familiarity with sales CRMs, scheduling tools, and AI writing/editing platforms
Basic understanding of web tech (e.g., domains, hosting, Zapier integrations)
Must-Have or Willing to Learn Quickly:
Final Cut Pro / CapCut / Canva / AI video tools
Notion
GoHighLevel
Google Ads & Meta Ads Manager
Helpful to Know:
QuickBooks, Calendly, Zapier, Jasper.ai, Slack
USD $1,500–$2,000/month